Client Services Representative - Broomfield Veterinary Hospital
About The Position
Broomfield Veterinary Hospital, is part of the Suveto network of hospitals and located in Broomfield, CO. Since our inception in 1957, our team of skilled and compassionate individuals has focused on providing the best veterinary care for dogs, cats, and exotic pets. At Broomfield Veterinary Hospital, our goal isn’t just to provide pets with exceptional care, but to provide clients with exceptional service, regardless of the reason for their visit. Clients can count on our team to always go the extra mile to make and keep all of their pets healthy throughout their lives. We are seeking a full-time Client Services Representative to join our team. Our CSRs provide high quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.
Requirements
- High School Diploma or equivalent
- At least 1 year working within a customer service environment
- Must be computer literate; basic computer skills with ability to navigate new
- Excellent communication
- Ability to multi-task.
- Ability to work well within a team
Nice To Haves
- Experience working in veterinary medicine is plus!
- Experience with EZVet is a PLUS!!
Responsibilities
- Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
- Oversee the clinic flow.
- Manage and assist client in the euthanasia paperwork process.
- Discuss payment choices with clients.
- Process Daily Estimate Report (Out Window CSR).
- Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.
- Maintain knowledge of extension numbers to reach employees throughout the network.
- Assist in emergency situations by expediting calls to triage staff members.
- May require mentoring or overseeing students from various educational programs.
- Perform other job duties as assigned.
Benefits
- paid time off
- paid holidays
- medical, dental and vision insurance
- pet care discounts
- 401K with a true match up to 4%
- VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
