Veterinary Hospital Services Manager

Ethos Veterinary Health•Williston, VT

About The Position

Reporting directly to the Hospital Director (HD), the HSM oversees the daily functions of assigned departments and supports operational planning, team management, and client services. The ideal candidate will be a strong communicator and team builder, capable of implementing and upholding high standards of care, service, and staff performance.

Requirements

Bachelor’s Degree or equivalent work experience preferred
Minimum of 3 years in a supervisory or management role
Proven leadership and people management abilities
Strong operational, organizational, and problem-solving skills
Excellent communication and interpersonal skills
Ability to collaborate across multiple departments and disciplines
Experience with budget management, scheduling, and performance metrics

Nice To Haves

Previous experience in the veterinary or animal healthcare industry highly preferred

Responsibilities

Foster effective communication across hospital departments and corporate teams.
Uphold compliance with all hospital procedures and local, state, and federal regulations.
Develop and manage clinical and non-clinical staff schedules to optimize productivity while maintaining budgetary targets.
Collaborate with the Hospital Director and Medical Director to deliver high-quality medical services.
Monitor and improve patient and client flow through all stages of care—from arrival to discharge.
Identify department needs and recommend appropriate staffing and resources.
Ensure a safe, clean, and welcoming environment that meets OSHA and hospital standards.
Maintain equipment and coordinate regular servicing.
Support departmental financial goals through budget input and expense oversight.
Partner with corporate teams (finance, HR, marketing, etc.) to align with broader hospital objectives.
Promote a culture of trust, collaboration, and accountability among team members.
Lead recruitment efforts in coordination with Talent Acquisition.
Oversee employee performance, including evaluations, coaching, and corrective actions as needed.
Ensure comprehensive training programs with a strong focus on client service and hospitality.
Participate in change management efforts and support organizational growth.
Address payroll, workers’ compensation, and other administrative tasks as needed.