Veterinary Client Service Representative - evenings

MedVet•Toledo, OH

22h•Onsite

About The Position

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain compassionate yet professional composure.

Requirements

Ability to remain composed in stressful and emotional situations
Excellent verbal and written communication skills
Excellent client service skills and phone etiquette
Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
Sense of urgency within a fast-paced environment
Some flexibility with work hours and able to work additional hours when necessary
Critical thinking skills and ability to anticipate needs inter & intra-departmentally
General computer competency required including Microsoft Word and Excel

Nice To Haves

Previous experience in veterinary setting

Responsibilities

Greet and check-in clients
Answer telephones and transfer calls
Escort clients and their pets to exam rooms
Manage medical records, charts, reports and correspondence
Discuss payment options and process payments
Maintain a neat and clean lobby

Benefits

Strong career growth and personal development opportunities
Comprehensive Health Benefits
Vision and Dental
HSA, FSA and Independent Care Spending
401k with Employer Match
Paid Time Off (PTO)
Shift Differentials and On-call Pay
Uniform Allowance
Employee Pet Discounts and Pet Insurance
Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
Continuing Education Opportunities and Assistance Program