Client Care Concierge, General Practice
Ethos Veterinary Health•Lawrence, MA
•$21 - $23•Onsite
About The Position
Bulger Veterinary Hospital is hiring a full-time Veterinary Client Concierge to join our General Practice team in Lawrence, MA. In this role, you’ll be the first point of contact for clients throughout their visit—helping create a smooth, welcoming experience while partnering closely with doctors and clinical teams to support exceptional patient care. If you enjoy working with people, staying organized in a fast-paced environment, and being part of a collaborative veterinary team, we’d love to meet you.
Requirements
- Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, Medical Secretary, or in a customer-facing healthcare role preferred
- Strong communication and client service skills
- Ability to multitask and stay organized in a busy veterinary hospital setting
- Comfortable handling scheduling, medical records, and financial transactions with accuracy
- Professional, compassionate, and team-oriented approach
- Strong attention to detail and follow-through
- Fluent English speaking and reading skills required
Responsibilities
- Welcome clients and pets while providing a warm, personalized experience throughout their visit
- Serve as a primary point of contact for General Practice clients from arrival through discharge
- Coordinate appointments including consultations, rechecks, procedures, and drop-offs
- Support multi-department scheduling when needed
- Admit and discharge patients while maintaining accurate client and patient records
- Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps
- Review upcoming appointments to ensure records and documentation are complete before the visit
- Process payments, invoices, estimates, and assist with billing-related questions
- Coordinate with doctors and hospital departments to ensure a seamless client and patient experience
- Address client questions and concerns with professionalism, compassion, and excellent customer service
Benefits
- Continuing Education & Uniform Allowance
- VetBloom access (RACE-approved CE)
- Professional Development Assistance
- Generous PTO
- Paid holidays
- Employee referral bonuses
- Employee pet discount
- 401(k) with employer match
- Medical/Dental/Vision
- Disability and life insurance
- HSA/FSA options
- Veterinary Technician Education Sponsorships
- VTNE reimbursement
- CVT/LVT/RVT license reimbursement
- VTS financial support and onsite mentorship
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
