Veterinary Charge Nurse, AVECCC

Ethos Veterinary Health•Buckeye, AZ

4d•Onsite

About The Position

Our high-volume 24-hour Emergency Veterinary Hospital in Buckeye, Arizona is looking for an experienced Veterinary Charge Nurse to join our team! Arizona Veterinary Emergency & Critical Care Center has been a leader in providing the Valley’s veterinary emergency and critical care services. We operate 24-hours a day, seven days a week, to provide comprehensive and compassionate emergency and critical care for animals. Our Mission is to "To INSPIRE excellence in veterinary emergency and critical care, today and tomorrow.” We offer a variety of career opportunities, and if this role isn’t the perfect fit, our team is happy to discuss other positions that may align with your background and interests.

Requirements

Experienced Veterinary Charge Nurse
Must be able to work an overnight shift (7pm-7am)
Must be able to work one weekend day per schedule
Experience in training, interviewing, and performance reviews
Strong customer service skills
Knowledge of hospital policies and procedures
Proficiency in documentation of training and coaching sessions
Ability to create and teach department-specific curriculum
Excellent communication skills to act as a bridge between leadership and staff
Ability to conduct shift huddles and check-in meetings
Participation in leadership team meetings
Ability to monitor areas and ensure compliance
Skills in improving staff retention and fostering a culture of growth
Ability to identify and solicit growth opportunities
Ability to identify personal strengths and weaknesses
Intervention skills for disengaged staff members
Knowledge of organizational policies and procedures
Involvement in policy and SOP development
Ability to establish and reinforce a supportive team environment
Ability to discourage negative attitudes and gossip
Willingness to lead by example
Participation in leadership development opportunities
Maintenance of professional and technical knowledge through CEs, publications, and networking
Solution-oriented approach to hospital deficiencies
Ability to resolve client needs, concerns, and complaints
Ability to work with inventory specialist to manage departmental inventory and budget
Knowledge of and adherence to OSHA standards

Nice To Haves

Experience in a high-volume 24-hour Emergency Veterinary Hospital

Responsibilities

Coordinates with the training coordinator on all training protocols and procedures to ensure existing support staff as well as new staff members are on-boarded and trained efficiently and effectively
Take part in the interview and selection process of potential new support staff candidates, to include technicians, technician assistants, client administrators, client liaisons, lab technicians, kennel assistants, and doctor’s assistants.
Review leveling criteria and benchmarks for employee advancement per hospital protocol
Performs mid and annual formal performance reviews per hospital protocol for all support staff
Lead the support staff team by example
Follow through on commitment to growth and development of entire support staff team
Acts as a mentor for support staff
Ensure appropriate medical techniques are being utilized
Ensure that employees are demonstrating positive customer service to all clients
Ensure all support staff are following hospital policies and procedures
Work with employees to correct deficiencies, implement training as necessary, and partner with the Leadership Team to implement corrective action or coaching procedures
Follow up on coaching to ensure it is being implemented.
Document training and coaching sessions.
Create and teach department specific curriculum for ARISE Academy
Act as the bridge between the hospital leadership team and support staff in department to maintain open channels of communication and constructive dialogue
Conduct beginning of shift huddles
Quarterly/bi-annual check-in meetings with all support staff
Participate in regular team meetings with Leadership Team to identify areas for improvement within the company, ensure consistent messages are being disseminated to employees, increase knowledge of supervisory and leadership skills, and develop a cohesive team with other members of the Leadership Team
Monitor offices and hospital areas and ensure compliance with duties.
Act as a leader to improve staff retention and foster a culture of growth and development
Identify and solicit opportunities for growth within the support staff
Identify areas of personal strength and weakness that may enhance or hinder job performance
Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention
Fully competent regarding organizational policies and procedures
Involved in the development and implementation of new policies and SOP as relevant
Establishes and reinforces a supportive team environment
Discourages negative attitudes, gossip
Leads by example
Seeks out and participates in leadership development and advancement opportunities
Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc.
Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital.
The ability to resolve client needs, concerns, and complaints where appropriate
Work with the inventory specialist to maintain all inventory for the department to ensure appropriate levels of items are always on hand without shortages or excess on hand and stays within the departmental budget.
Ensuring the department always meets and follows all required OSHA standards.