Veterinary Billing Specialist

Ethos Veterinary Health•Campbell, CA

18d•$2,432 - $100,000•Onsite

About The Position

The Veterinary Billing Specialist is an essential partner with our clinical, client service, and accounting teams. This role will ensure the accuracy of patient estimates and charges, ensure that invoices are up-to-date, and will assist and resolve charging discrepancies with the appropriate stakeholders. The Veterinary Billing Specialist will also work with hospital management to identify and appropriately address charging trends and issues.

Requirements

1 year of applicable SAGE experience or 2 years of external, related, transferrable experience.
High School Diploma, College degree preferred.
Must be able to foster a positive working environment while addressing issues and providing feedback in a constructive, professional manner.
Ability to influence others including but not limited to leading by example.
Ability to guide, direct, and coordinate invoicing activities and resolutions.
Ability to coach, train, and develop others.
Must embody professional and positive communication skills while interacting with all levels of the SAGE network. This includes both verbal and written communication.
Model and promote effective, compassionate communication with all clients and team members regarding sensitive and often emotional topics.
Ability to foster professional collaboration regarding invoicing issues between departments and hospital contacts across the network.
Appropriate clinical technology proficiency, including the ability to understand clinical procedures and ensure that all fees and charges are properly captured on the client invoice.
Highly detail oriented with a strong aptitude for financial math.
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and other applicable business programs.
Technologically savvy and curious with strong proficiency for seeking out knowledge of and learning new systems and processes.

Responsibilities

Operate as the primary liaison between client services, doctors, and clinical staff to ensure correct invoicing for assigned patients.
Review and correct invoicing of assigned patients on a daily, ongoing basis to ensure accurate charging, up-to-date estimates, and that diagnostics related to the Treatment Plan are correctly associated with the Clinical Record.
In coordination with Learning & Development, document, create, and provide training on recurring invoicing opportunities.
Operate as a leading member of all appropriate systems committees, including Super User Groups, and participate in regular meetings.
Provide suggestions for protocol enhancements regarding patient intake, estimates, invoicing, and charging in the spirit of continuous improvement.
Elevate any applicable client, doctor, or staff member concerns to hospital leadership in a timely manner.
Using professional discretion, collaborate with and provide individual performance feedback to the hospital leadership team on opportunities related to charging and assist in problem solving.
Other duties as assigned.