Veterinary Assistant, Urgent Care
About The Position
Pet Emergency Treatment Urgent Care is seeking a skilled and motivated Veterinary Assistant/Receptionist to join our team! This hybrid role combines hands-on patient care with client service at our busy emergency and urgent care hospital. You'll be a key part of our medical team, supporting doctors and patients with excellent nursing care, while also ensuring our clients have a welcoming, compassionate, and efficient front desk experience. At Pet Emergency Treatment Urgent Care, part of Ethos Veterinary Health, you'll join a hospital that has spent 40 years setting the standard for emergency care in Alaska. Our team practices progressive emergency and specialty medicine with advanced diagnostics, including in-house stem cell production and therapy that few hospitals offer. In this hybrid role, you'll build both clinical and client service skills in a fast-paced, supportive environment.
Requirements
- Minimum one year of experience as a Veterinary Assistant or Technician
- Ability to thrive in a fast-paced environment with compassion, efficiency, and flexibility
- Strong communication and multitasking skills; able to balance client interactions with patient care
- Familiarity with office software, phone systems, and scheduling preferred
- A collaborative mindset and commitment to exceptional patient care
Nice To Haves
- Credentialed Veterinary Technician preferred, not required
Responsibilities
- Assist with consultations and treatments under the direction of the attending doctor
- Provide surgical and nursing care, including catheter placement, medication administration, and monitoring hospitalized patients
- Perform in-house lab work (sample collection, analysis, reporting)
- Ensure patient comfort and safety at all times
- Communicate clearly with clients about their pet's status and progress
- Answer incoming calls and emails; handle client inquiries with professionalism and empathy
- Schedule appointments and coordinate patient flow
- Greet and check clients in/out, process payments, and maintain accurate client records
- Actively listen to client concerns and offer appropriate support and solutions
- Help manage a busy lobby environment with both clients and their pets
- Work closely with veterinarians, technicians, and support teams
- Contribute to a positive, team-focused hospital culture
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401K
- Flexible schedule
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Retirement benefits or accounts
- Education assistance or tuition reimbursement
- Employee discounts
- Workplace perks such as food/coffee and flexible work schedules
- Relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
