Veterinary Assistant

Wellhaven Pet Health•Burnsville, MN

1d•Onsite

About The Position

The Veterinary Assistant plays a crucial role in supporting veterinarians and veterinary technicians, ensuring the well-being of pets, educating clients, and maintaining the highest standards of veterinary care. WellHaven Pet Health is committed to supporting its teams with a positive culture, strong mentorship, and opportunities for growth. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve.

Requirements

Ability to enhance and acquire new veterinary technical skills such as proficiency in anesthesia, surgical assistance, and dentistry
Ability to work independently and exercise good judgment
Ability to multi-task effectively
Ability to remain action-oriented and effectively set priorities
Ability to work well in an extremely fast-paced work environment, remaining calm and resilient
Exhibit proactive initiative in addressing tasks and challenges as they arise
Complete work, maintaining a high level of accuracy while managing constant interruptions
Learn new computer software systems (EMR, Scheduling, etc.)
Provide a high level of accountability
Handling dogs, cats, and exotic animals
Providing basic animal care, such as feeding, bathing, grooming, and monitoring for signs of distress or illness
Common medical procedures, including administering medications, wound care, and assisting with diagnostic tests
Strong customer service focus while effectively adapting to individual clients and their needs
Excellent communication skills and the ability to manage a variety of emotional situations – remaining empathetic, compassionate, and approachable
High School Diploma or equivalent
6+ months of experience in the veterinary industry

Nice To Haves

Completion of an NAVTA-approved veterinary assistant program or an equivalent combination of education, training, and experience that demonstrates the necessary knowledge, skills, and abilities

Responsibilities

Demonstrate proficiency in applying technical skills acquired through education and experience, which includes expertise in surgery, dentistry, laboratory procedures, venipuncture, proper restraint techniques, and strict adherence to established protocols for maintaining a sterile and safe environment
Contribute to the day-to-day efficiency and smooth operation of the hospital
Utilize exceptional communication skills to engage with team members and clients effectively
Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards
Educate clients about Wellness Plans, offering guidance on pet care and overall health as appropriate
Assume responsibility for select reception duties, such as answering phone calls, scheduling appointments, and facilitating patient intake and discharge
Obtain pertinent medical history and patient information
Assist in managing hospital supplies, including inventory tracking and restocking as necessary
Ensure the completion of all assigned hospital duties before the end of each shift
Act as an advocate for the overall success and performance of the hospital
Consistently provide professional, efficient, and exceptional service
Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
Effectively adapt to individual clients and their needs
Effectively resolve customer complaints as appropriate
Adhere to OSHA standards and regulations as outlined in company policies
Ability to perform other job duties as assigned