Veterinary Assistant - Freeland Animal Hospital (No Weekends)

Lakefield Veterinary Group•Indianapolis, IN

10d

About The Position

The Veterinary Assistant supports Veterinarians and Veterinary Technicians in maintaining pet and client safety and providing quality veterinary care. The role combines patient care with client service and front desk support, including greeting clients, answering phones, scheduling appointments, processing payments, and administrative tasks. The ideal candidate is comfortable moving between animal care and client-facing responsibilities throughout the day. The posting specifies no weekends, though its working-conditions section also says the position may require flexible hours including evenings and weekends.

Requirements

High school diploma or GED.
Broad knowledge of animal science.
Basic knowledge of pharmacology.
Proficiency with computer programs including Microsoft Outlook, Word, and industry internet sites.
Basic written, verbal, and active-listening communication skills with a customer-oriented approach.
Basic mathematics skills for accurately administering drug and fluid doses.
Basic analytical, critical-thinking, judgment, and problem-solving skills.
Compassion and empathy for pets and pet owners.
Ability to interact professionally, caringly, compassionately, and tactfully with varied clients and employees.
Strong attention to detail and accuracy.
Strong organizational and time-management skills, including managing multiple priorities.
Ability to handle and maintain sensitive and confidential information with discretion.
Ability to remain calm in work conditions that range from orderly to fast-paced and stressful.

Nice To Haves

Certificate of completion from a NAVTA-approved Veterinary Assistant program.
One year of experience in a pet care setting.

Responsibilities

Foster a workplace culture guided by Respect, Learning, Do the Right Thing, WOW Service, and Fun.
Clean, disinfect, and prepare exam rooms, medical equipment, and surgery areas between appointments.
Collect initial patient information, medical histories, vaccination records, and reasons for visits; document and update patient records.
Calm, soothe, comfort, and restrain pets before, during, and after procedures.
Record examination results and update records as directed by veterinarians.
Provide pet owners with general care education and veterinarian-directed information about specific conditions and post-procedure care.
Monitor and track pets’ physical status and vital signs after surgery and while hospitalized or boarded; record and report findings.
Clean and disinfect cages, pens, runs, and boarding areas.
Feed, water, bathe, and exercise pets during their visit.
Respond to general client questions and provide client service and front desk support, including greeting clients, answering phones, scheduling appointments, processing payments, and administrative tasks.
Set up and perform procedures that do not require Veterinarian or Veterinary Technician assistance.
Perform basic health checks, look for signs of disease, illness, or injury, and treat pets under a Veterinarian’s direction.
As directed by a Veterinarian or Veterinary Technician, administer medication, perform routine laboratory tests, fill prescriptions, and educate clients about medication use and side effects.
Provide professional, efficient, quality care and exceptional client service while maintaining productivity.
Support a collaborative, team-oriented practice environment that delivers quality, compassionate, effective, and efficient pet healthcare.
Comply with practice policies, quality assurance guidelines, and minimum standards of care.
Perform other duties as requested.