Veterinary Assistant & Customer Service Representative

Chessie Lane Animal Hospital • Ottawa, IL

3d

About The Position

Veterinary Assistant / CSR Position Available!
Are you passionate about delivering exceptional patient care and educating clients? We are seeking a friendly, energetic, and organized veterinary assistant with customer service representative (CSR) to join our team and enhance our commitment to expert care and supportive client relationships.
Role Overview:
The position is a dual-role opportunity, with responsibilities spanning both functions.
As an integral part of our team, you will:
Provide thorough client communication and education.
Implement treatment plans as recommended by our veterinarians.
Collaborate with team members to ensure consistent, high-quality patient care.
Perform various tasks to maintain smooth clinic operations.
If you thrive in a dynamic, fast-paced environment filled with lovable pets and fantastic pet owners, this is the opportunity for you!

Requirements

• Strong verbal and written communication skills
• Ability to professionally handle customer inquiries, concerns, and complaints
• Strong problem-solving and organizational skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Attention to detail and accuracy
• Ability to work independently as well as collaboratively within a team
• Professional demeanor and positive attitude
• Genuine passion for patient care and client education
• Strong communication skills
• Ability to work Saturdays

Nice To Haves

• +1 year veterinary field experience preferred
• Previous customer service experience preferred

Responsibilities

• Provide thorough client communication and education.
• Implement treatment plans as recommended by our veterinarians.
• Collaborate with team members to ensure consistent, high-quality patient care.
• Perform various tasks to maintain smooth clinic operations.

Benefits

• Opportunity to work with a dedicated and passionate team.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A fun and supportive work environment with colleagues who care!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed