Experienced Veterinary Customer Service Representative

Animal Emergency & Specialty Center of NW Arkansas • Springdale, AR

2d

About The Position

Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR) , where exceptional service meets compassionate care. We are currently hiring for night time and late swing positions. At our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service , ensuring every client feels supported during stressful moments.

Requirements

• Customer-focused: You have a knack for connecting with people and delivering memorable service.
• Cool under pressure: You excel in high-stress environments and think on your feet.
• A team player: You thrive in a collaborative environment and are always ready to lend a helping hand.
• Eager to learn: You’re excited about continuous learning and professional development opportunities.
• Currently hiring for all shifts- day, swing, and overnight shifts available.
• Experienced Receptionist with a minimum of 1-year veterinary experience preferred.
• Compassionate and calm team-player.
• The ability to multi-task.
• Strong communication and customer service skills.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Responsibilities

• Be a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients.
• Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns.
• Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care.
• Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually.

Benefits

• Competitive pay
• Ongoing education and training opportunities
• A supportive, team-oriented work environment
• The chance to make a real difference in the lives of pets and their people
• Competitive wages
• 3 day work weeks and flexible scheduling - we ACTUALLY STRIVE for Work-Life Balance, ask me how we make this work!
• Paid sick leave for full and part-time employees
• 2 weeks of maternity/paternity leave
• Full vision/health/dental, 401k, and health savings plans
• CE allowance for licensed and unlicensed employees
• Paid Professional Dues if licensed
• Quarterly Bonuses / Christmas Bonuses when eligible
• Scrub allowance
• Employee Assistance Program
• Paid Bereavement Program
• Tuition Assistance Program
• PTO for full and part-time employees that is available to use after 90 days
• Free vaccines for staff pets and excellent discounts on products and services
• A fun environment that promotes teamwork, leadership skills, and training
• We are caffeine addicts, so we do frequent runs to all the best coffee shops!
• We have the best snacks - in fact, we are in the running for the largest snack cabinet out there!
• 2 dollar shift differential for night shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed