Veterinary Assistant, Client Care - Masonville Animal Hospital London, Ontario

VCA Animal Hospitals•London, ON

2d•Onsite

About The Position

VCA Canada Masonville Animal Hospital is currently recruiting for a customer service focused Veterinary Assistant & Client Care Specialist to join our clinic. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciate!

Requirements

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills

Responsibilities

Create a warm and welcoming environment for our patient and pet parents
Assisting veterinary staff with various tasks and treatments when required
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
Scheduling appointments
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments