Veterans Support Specialist

ROCKY MOUNTAIN HUMAN SERVICES•Denver, CO

20h•Onsite

About The Position

The Veteran Support Specialist (VSS) provides direct, in-person, progressive case management services to vulnerable Veterans and their households who are homeless or at risk of homelessness. The VSS delivers respectful, tailored, and trauma-informed services to support housing stability and ensure Veteran clients receive necessary assistance. This position functions as part of a collaborative team of case managers and specialists providing supportive services under the Veterans Administration (VA) Supportive Services for Veteran Families (SSVF) program. Occasional travel throughout Colorado may be required.

Requirements

Proficiency in assessment, planning, and intervention with individuals experiencing high needs, barriers, or disabling conditions (Case Management Skills).
Ability to build trust through active listening, conflict resolution, mediation, and professional communication (Customer Service Skills).
Strong organizational, communication, and facilitation skills.
Ability to work collaboratively within team and community environments to support HAV program success.
Commitment to ethical practice and confidentiality standards.
Ability to work effectively in culturally diverse environments and comfort working within military and Veteran cultures (Cultural Competency).
Proficiency in intermediate computer functions and Microsoft Office Suite.
Bachelor’s degree in social work, social sciences, or a related field, or equivalent specialized work experience.
Prior case management experience.
Ability to work independently while meeting program expectations and standards.
Valid driver’s license and proof of insurance.
Personal vehicle in good operating condition for use during work.
No major violations in the past three years.
No more than two moving violations in the past three years.
Ability to meet and maintain agency driving requirements and operate agency vehicles.

Nice To Haves

Experience with motivational interviewing, person-centered approaches, solution-focused interventions, and mediation.
Experience working with homeless populations.
Knowledge of community resources.
Experience working with military and/or Veteran populations.
Prior military experience.

Responsibilities

Provide services to eligible Veteran households to obtain and maintain safe, stable, permanent housing.
Maintain regular contact with clients —at minimum twice monthly —to assess progress toward housing stability and accessing needed resources.
Maintain timely, accurate, and detailed documentation in Caselogic and the VA-required Homeless Management Information System (HMIS).
Assess the need for temporary financial assistance in accordance with the SSVF Program Guide to support clients’ housing plans.
Collaborate with Veteran households and SSVF team members on discharge planning to support long-term housing retention.
Develop and maintain in-depth knowledge of government and community programs that enhance housing stability for Veterans, including researching additional funding sources as needed.
Maintain working knowledge of SSVF program guidelines to ensure full adherence when delivering services.
Perform at minimum bi-weekly region-specific in-office Staff of the Day duties, supporting walk-ins, assisting with applications, and providing individualized referrals to Veterans seeking services.
Ensure all client information remains confidential in accordance with agency procedures and regulations.