Veterans Services Officer
About The Position
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations.
Requirements
- Minimum of two years of experience working with military veterans' services or related human services experience.
- High School Diploma or equivalent.
- Ability to obtain and maintain the Department of Veterans Affairs certification within one year of employment.
- Requires a valid North Carolina or South Carolina Driver's License.
- Requires the ability to obtain and maintain County Driving Privileges.
- Proficient in various computer applications including Microsoft Office Suite.
Nice To Haves
- Current accreditation as a VSO highly preferred.
- Associate's degree in a human services field preferred.
- Military service preferred.
Responsibilities
- Advise and explain to local veterans and/or their dependents of their rights and entitlements under various Federal and State laws.
- Develop disability benefit claims by ensuring all pertinent documentation is submitted to the Department of Veterans Affairs on behalf of the veterans and/or their dependents.
- Serve as an advocate to not only secure disability benefits to veterans and/or their dependents, but to assist them in obtaining healthcare, education, employment, housing, financial assistance, and other benefits that they may be entitled to.
- Interview veterans, their dependents and other affiliates and evaluates their needs and problems to determine their rights, benefits, privileges or obligations under laws administered by the Veterans Administration.
- Develop and process a variety of claims for benefits such as disability compensation and pension, death pension and compensation, dependency and indemnity compensation, life insurance benefits, education benefits, vocational rehabilitation, as well as other benefits administered.
- Review and examine service medical records, military personnel records, private medical records and other documents and sources to obtain evidence to present to the Veterans Administration Rating Board to substantiate claims for benefits.
- Appear before Veterans Administration Rating Boards, presents and answers questions pertaining to a claim, justifies requested action, and appeals unfavorable board decisions.
- Build relationships and works closely with private medical physicians and specialists to establish a referral system for veterans who need diagnosis and treatment to substantiate their VA disability claims.
- Present veterans programs to various organizations.
- Keep veterans and dependents informed of legislative actions affecting their rights and privileges.
- Keep veterans, dependents, and the community informed of legislative actions affecting their rights and privileges.
- Ability to work a flexible schedule in order to assist veterans and their family members in various locations throughout Mecklenburg County.
- Participate in outreach events and engage with veterans, their family members, and community providers when necessary.
Benefits
- Pay rates are based on education, skill, experience level, and internal equity.
- Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
