Veterans Services Officer Supervisor, DMVA

Commonwealth of Pennsylvania•*Home Headquartered, PA

1d•Remote

About The Position

The Veterans Services Officer Supervisor with the Pennsylvania Department of Military and Veterans Affairs (DMVA) plays a key role in supporting veterans and their families across the region. This leadership position helps expand outreach, build community partnerships, and guide important programs. Your work strengthens vital services that improve the lives of those who served. Join an agency that is dedicated to honoring and assisting veterans every day.

Requirements

One year of experience as a Veterans Services Officer, DMVA (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
Two years of experience in analyzing and determining individuals' eligibility for public benefits or services programs, which included one year performing advocacy or outreach work for veterans’ benefits and services programs, and a bachelor's degree in human services, business administration, public administration, or a related field
An equivalent combination of experience and training which included one year of analyzing and determining individuals’ eligibility and performing advocacy or outreach work for veterans’ benefits and services programs
Possession of a valid Pennsylvania non-commercial Class C driver's license or equivalent
Possess valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer or eligibility for accreditation within one year from the date of employment
Pass a favorable NCIC screening
Possess one of the following for admittance to Fort Indiantown Gap: valid REAL ID-compliant driver's license; other REAL ID-compliant identification cards; alternative acceptable document such as a passport; or military/CAC/retirees' ID card
Live within the Region 5 area to support these counties due to travel within the region at least 3 days per week. Region 5 area covers the following counties: Berks, Bucks, Chester, Dauphin, Delaware, Lancaster, Lebanon, Lehigh, Montgomery, Northampton, Philadelphia, Schuylkill, and York
Be able to perform essential job functions

Nice To Haves

Completion of a period of military service in a branch of the United States Armed Forces and separation under honorable conditions
Supervisory experience
Experience identifying available or potential resources that can provide veterans with services
Experience using data to determine benefits eligibility

Responsibilities

Build and maintain relationships with leaders and organizations to expand outreach resources for veterans
Create and refine regional programs that address new or unmet veteran service needs
Plan and oversee events and initiatives that educate veterans and the public about available services
Assist with claim reviews, information gathering, and referrals for veterans seeking program benefits
Provide guidance and training to Veterans Services Officers to ensure effective program operations
Review program results and partner feedback to improve service delivery across the region