Veterans Service Officer II

Buncombe County•Asheville, NC

8d•Onsite

About The Position

Buncombe County Government is hiring a Veterans Service Officer II. A successful candidate will have a strong understanding of how to do client intake and case management to connect veterans in our community to external resources. Asheville boasts one of the top-rated Veterans Affairs Medical Centers in the country, and we collaborate with them to assist veterans. The work schedule is 8AM - 5PM Monday to Friday and works out of the County's facility located at 40 Coxe Avenue in downtown Asheville. Free onsite parking deck access is provided with this position. This position is posted for 2 weeks, with interviews taking place in mid-June and a candidate starting work in early July. Purpose of the position: The purpose of this position is to assist Buncombe County Veterans in determining eligibility for North Carolina Department of Veterans Affairs (NCDVA) specific benefits and services.

Requirements

Graduation from a four-year college or university and two (2) years of experience as a Veterans Service Officer or in relevant veteran’s service work; or four (4) years of active-duty service and two (2) years of experience in relevant veteran services work, or an equivalent combination of education and experience.
Experience working with veterans and the Federal Veterans Administration.
Maintain accreditation as a Veterans Service Officer through the NCDMVA (NC Department of Military and Veterans Affairs); maintain accreditation through the American Legion.

Nice To Haves

Honorably discharged veterans preferred.

Responsibilities

Complete initial Veterans Services intake interviews to determine eligibility of program services.
Process applications for eligible services and refer clients to other VA Community services.
Manage cases by regular communication with the client to monitor and report any changes in the client’s situation that would affect program eligibility and compliance.
Process applications for NC Department of Veterans Affairs benefits and services, including serving as lead for State specific benefits.
Complete initial Veterans Services intake interviews, process applications for eligible services and manage cases to monitor and report any changes.
Maintain case management system to track, update and monitor status of claims to facilitate office workflow and organize so supervisors, co-workers and other agency personnel may retrieve cases needed for review.
Provide administrative and clerical support to the Veteran’s Services Program Administrator and staff.
Provide direct customer service to veteran community by providing referrals to appropriate services and resources.
Performs other related duties as assigned.