Veterans Service Officer I

Arapahoe County•Littleton, CO

2d•Onsite

About The Position

The Veterans Service Officer I (VSOI) provides initial point of contact support and assists Arapahoe County residents who served in the U.S. Armed Forces and their dependents with initiating and understanding Federal and State Veterans Benefits and ensuring these clients obtain the earliest effective date to maximize benefits available. The Colorado Department of Veterans Affairs requires assistance to Veterans and their families in compliance with Sections 28-5-801 et seq. Colorado Revised Statues in receiving their benefits such as, but not limited to: Claims application and processing, Burials, Health services, Education Benefits.

Requirements

Adhere to the standards of the Privacy Act of 1974 (U.S.C. § 552A) as amended.
Adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rules.
Adhere to the Freedom of Information Act 5 U.S.C. § 552, as amended.
Comply with VA and CVA regulations and policies.
Maintain current information on VA and DOD regulations, policies and procedures as they relate to veterans’ issues.
Possess basic computer literacy including Microsoft Word, Excel and Outlook.
Possess the ability to prepare a variety of reports and correspondence with accuracy and completeness, maintain client confidentiality, and perform routine office management skills.
Possess excellent customer service skills ability to implement standard office methods and procedures.
High School Diploma or GED equivalence
At least 3 years of experience with office systems management, administrative assistant duties and client relations, or customer service.
Must have served in the military and have been honorably discharged, released, or retired from the military. Must be able to present a copy of DD Form 214.
Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.
Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.

Nice To Haves

Associate of Arts in Office Management, Office Administration, or related field

Responsibilities

Create a hospitable first impression and assist in face-to-face meetings with veterans and family members with the intent of understanding their concerns and needs.
Assist with daily operations of the County Veterans Service Office by answering phones, greeting clients, scheduling/confirming appointments, providing basic information to the public, and doing basic intakes for clients.
Assist in the initiation of benefit claims to ensure veterans receive the earliest effective date through completing initial claims paperwork such as establishing powers of attorney, completing intent to file claims with the VA as well as verifying eligibility for state benefits such as disabled Veteran license plates.
Enter data into the EmpowOR Database system and research data as needed for their claims.
Scan, number, organize and upload claim evidence to prepare veterans for a structured meeting with their VSO II.
Provide resource referrals for veterans to community partners, agencies, and organizations as requested by clients, and consult with community care partners to ensure the veteran understands partner benefits eligible through the community.
Maintain a database of current partners and services they provide.
Assist with duties related to Veterans Assistance Grant applications including basic eligibility intakes and gathering of supporting documentation for applications.
Assist with preparation for outreach events and other special events, ordering and/or picking up supplies as necessary.
Ensure compliance with required training, certification and continuing education credits to maintain accreditation with the Colorado Division of Veterans Affairs.
Develop an understanding of community service providers that can assist veterans outside of the scope of the VSO practice such as employment, housing, emergency rent/food/utilities, and other basic needs that will assist in improving the lives of veterans.