Veterans Claims Examiner

Veterans Benefits Administration•Washington, DC

23h•Onsite

About The Position

This position is in the Veterans Benefits Administration’s Compensation Service, on the Systems Support and Operational Review staff. The staff supports timely and compassionate delivery of compensation and pension benefits by developing and maintaining business-line software applications, systems, and data. The position reports to the Assistant Director for Systems Support and Operational Review staff. The examiner gathers and analyzes data from data warehouses, audits system performance and operations, investigates risks and inefficiencies, and develops technology-based solutions aligned with agency requirements and governance policy. The role collaborates with stakeholders to design and automate solutions using SharePoint, the Power Platform, and related technologies. It also conducts research, supports concurrent projects, manages solution performance and availability, and develops reporting, decision-support tools, and other national tools and knowledge products. The position validates data, produces recurring and monthly operational reports, presents findings and recommendations to audiences including Compensation Service and VBA leadership, and maintains technical documentation and expertise concerning existing systems. The employee coordinates with Digital Resources Management team members to ensure adequate organizational backup. The work is primarily sedentary. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Flexible or compressed scheduling is unavailable. The position is not virtual; the selectee must report to the official duty station each scheduled workday. Situational (ad hoc) telework may be approved case by case with supervisory approval; routine or recurring telework is not authorized.

Requirements

At least one year of specialized experience equivalent to GS-12 in the normal line of progression for the occupation.
At least one year of demonstrated experience leveraging technology to design and implement solutions that meet agency requirements, including developing capabilities using SharePoint, the Power Platform, and related technologies and automating business processes.
For current Federal GS employees, meet the GS-13 time-in-grade requirement of 52 weeks at GS-12 by the announcement closing date; submit SF-50 documentation demonstrating eligibility.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Serve a one-year probationary period and meet the stated employment conditions.
Complete the online onboarding process and provide acceptable identification for pre-employment I-9 requirements.
The position requires reporting to the official duty station each scheduled workday; only case-by-case situational telework may be approved.
The work is primarily sedentary.

Responsibilities

Gather data from data warehouses, including the Corporate Database and PA&I data, and monitor, analyze, and audit data related to systems efficiency and compensation programs and activities.
Conduct data audits and investigate evidence for operational reviews and system efficiency and effectiveness reviews to identify inefficiencies and risks affecting business operations.
Develop technology solutions that meet Compensation Service and agency requirements and align with governance policy.
Collaborate with agency stakeholders to gather requirements and develop, customize, and design solutions using SharePoint, the Power Platform, and other technologies, including automating processes to improve efficiency.
Conduct short- and long-range research and studies of Compensation Service program activities to support organizational goals and objectives.
Support multiple concurrent projects or programs, coordinating resources across divisions and with agents outside the organization.
Manage and monitor the performance, capacity, availability, serviceability, and recoverability of developed solutions.
Design data reporting and decision-support tools to measure and improve Compensation Service efficiency and effectiveness.
Develop and use national tools and knowledge products, including surveys, databases, reports, database applications, and tracking and monitoring systems.
Analyze and validate data to ensure the accuracy of information delivered.
Design or assist with procuring data inputs, systems, and display formats so Compensation Service staff can readily identify trends and outcomes.
Complete recurring and monthly operational reporting and select suitable presentation formats to promote understanding and effective use of data.
Prepare and deliver oral presentations on data issues; advise leadership on the national or local impact of process or protocol changes and recommend resolutions to varied audiences.
Audit, investigate, collect, catalogue, and monitor technical data for existing systems, including documentation of interfaces, data requirements, and system requirements.
Keep current on technological developments, advise on alternative solution paths, and maintain technical expertise.
Coordinate with Digital Resources Management team members to ensure adequate backup for organizational needs.