Veterans Claim Representative I/II - Extra-Help Veterans Claim Representative II

Merced County • Merced, CA

10h • Onsite

About The Position

This position assists veterans and their dependents in initiating, developing, and processing claims for various benefits, including disability compensation, pensions, insurance, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. The role involves procuring necessary information, entering data into computer systems, collaborating with community agencies, providing guidance to other employees, preparing claims and appeals, and generating reports. The position requires operating a personal computer and other office equipment, with occasional operation of a motor vehicle and lifting up to 10 pounds. Essential functions include effective communication, data analysis, working under stressful conditions, maintaining confidentiality, and regular attendance.

Requirements

• Level I Experience: One (1) year of responsible experience in work involving public contact, interviewing or counseling or closely related field.
• Level I Education: Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis.
• Level II Experience: Two (2) years of responsible experience in work involving public contact, interviewing or counseling or closely related field.
• Level II Education: Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis.
• Operate a personal computer and other office equipment, including repetitive hand and arm motions.
• Frequent use of hand-eye coordination.
• Occasionally operate a motor vehicle.
• Occasionally lift up to 10 pounds.
• Communicate effectively with others in person and over the telephone.
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
• Perform job duties under stressful conditions.
• Respond appropriately to situations.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Regular attendance is an essential function.
• Knowledge of Federal, State and local laws and regulations pertaining to veterans' rights, benefits and obligations.
• Knowledge of interviewing and counseling techniques.
• Knowledge of community resources generally available to those in need of aid.
• Knowledge of supervisory techniques.
• Knowledge of evidence as it pertains to Veterans Administration hearings and appeal procedures.
• Ability to interpret requirements for evidence as it pertains to Veterans requirements for evidence as it pertains to Veterans Administration hearings and appeal procedures.
• Ability to interpret Federal and State laws governing veteran’s benefits.
• Ability to analyze data and draw sound conclusions.
• Ability to establish and maintain effective working relationships with those contacted.
• Ability to communicate effective, both orally and in writing.
• Ability to research, analyze, and develop documentation for claims.

Responsibilities

• Assists veterans and their dependents in the initiation, development, and processing of claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits.
• Procures necessary information and affidavits to support claims.
• Enters veteran/claimant data into computer system to establish a data base for the system.
• Works with public and private community agencies in counseling veterans.
• Provides instruction, guidance and technical advice to other employees and reviews their work for adequacy and accuracy.
• Prepares and files claims and presents appeals as necessary and prepares required reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree