Veterans Assistance Counselor 1-3

State of Louisiana•Monroe, LA

3d•Onsite

About The Position

The mission of the Louisiana Veterans Homes is to primarily serve the Veterans' population of Louisiana through the provision of medical, restorative, and rehabilitative services in an atmosphere of respect and compassion. The primary objective of the home is to provide quality nursing care to eligible veterans with the ultimate goal of returning the veterans to the highest possible levels of physical and mental capacity. We are seeking a dedicated and compassionate Veterans Assistance Counselor to counsel veterans and their dependents in obtaining health, employment, educational, and fiscal benefits.

Requirements

Must be an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis.
Three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR Six years of full-time experience in any field; OR A bachelor's degree.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well supported conclusions.
Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.
Working Safely: The ability to maintain a safe work environment by following established safety rules, procedures, and practices.

Responsibilities

Counsel veterans and their dependents in obtaining health, employment, educational, and fiscal benefits.
Function in a public relations capacity in a parish for the Department of Veterans Affairs.
Review benefit claims when processed to ensure compliance with rules and regulations.
Provide assistance to veterans, such as admissions to U. S. Department of Veterans Affairs Hospitals, correction of military records, or securing proper care for physically or mentally disabled veterans.
Conduct personal interviews and counsel veterans and their dependents regarding entitlement under state and federal laws.
Attend all training and continuing education classes to maintain accreditation.
Attend meetings and briefings with various U.S. Veterans Affairs Regional Office and Medical Center personnel to stay abreast of policy changes and offer input on suggestions for improving the system for delivering benefits.
Maintain current records on all transactions and file correspondence in veterans' files or other proper places.
Participate with veterans organizations to disseminate information regarding the Department and its mission.
Promote public interest by participating in conferences, speaking engagements and meetings.