Veterans Advocate (TI-47167)

CONFEDERATED TRIBES OF THE COLVILLE RESERVATION•Coulee City, WA

1d•Onsite

About The Position

The overall responsibilities include conducting outreach activities, greeting and screening Veterans seeking services, conducting program eligibility and assessment, identifying community resources, providing information and referral services, providing advocacy and program record keeping. Incumbent of this position must be an honorable discharged veteran.

Requirements

High school diploma or equivalent
Must be an honorable discharged veteran
Basic knowledge of modern office practices, procedures, and equipment including receptionist and telephone techniques and etiquette
Basic knowledge and understanding of methods and procedures used in alpha-numeric filing and record keeping
Basic knowledge of data entry techniques
Working knowledge in the use of common personal computer-based office software, spreadsheets and internet
Sufficient knowledge of English language, grammar, spelling, and punctuation to prepare routine correspondence and internal memorandum
Sufficient human relations skills to greet and work cooperatively with others, inside and outside the department
Knowledge of outreach methods, interviewing and assessment techniques, provision of emergency services and referrals
Knowledge of a broad range of social service and assistance providers in the target area
Knowledge and commitment to advocate for Veterans’ needs
Basic understanding of Veterans services/Veterans Administration
Ability to perform the duties of the position under general supervision
Ability to learn, understand and apply Tribal rules, policies, procedures, and terminology used in the organization
Ability to use a personal computer for data entry, work processing, spreadsheets, information searches, and email
Ability to operate standard office equipment
Ability to maintain records, files, and compile routine information used for reports on pre-determined formats
Ability to communicate and maintain productive and positive working relationships with peers, other staff, and the public in a manner reflecting positively on the department and Colville Tribe
Ability to communicate with Veterans on a daily basis with compassion and understanding
Ability to read road maps and find locations with just an address
Ability to maintain strict confidentiality
Compassion and empathy skills
Ability to be comfortable with reaching out to the wider community
Organization and attention to detail skills
Ability to follow through with assigned duties
Strong communication skills, both verbal and written
Ability to multi-task, problem solve and work in a team
Willingness to accept feedback and adapt accordingly
Flexibility and ability to adapt to changing circumstances
Participation as a Colville Tribal Veteran’s Program team player by attending staff meetings and other organizational events and willingness to share knowledge to advance knowledge and skills of others
Understanding and agreement to follow all policies, procedures & protocols as required
Ability of work as a member of a team and to work effectively with other community agencies in the best interest of the participant and the agency
Ability to function indoors engaged in work of primarily in active nature
Ability to use near vision to write and to read printed materials and computer screens
Hearing and speech for ordinary and telephonic conversation and to hear sound prompts from equipment
Ambulatory ability to sit, often for long periods of time, move about Tribal locations, outside agencies, and to reach work materials
Manual and finger dexterity to type/keyboard at an acceptable rate and/or operate mouse and/or otherwise operate a microcomputer and other equipment
Ability to work non-standard hours including weekends and holidays
Ability to drive in adverse weather conditions
Ability to operate routes efficiently to ensure that the scheduled appointments are completed and must be able to manage time well
Possess and maintain a valid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance