Veteran Success Specialist

PATRIOTCLAIMS LLC • US,

3h • $50,000 - $55,000 • Remote

About The Position

The Veteran Success Specialist is a proactive, mission-critical role responsible for guiding veterans through key milestones in their VetClaims.AI journey. This position ensures veterans experience clarity, confidence, and consistent support during high-impact moments such as document delivery, post–C&P exams, and rating decisions. This is not a reactive customer service role. The focus is proactive outreach, education, trust-building, and long-term veteran success ownership.

Requirements

• Strong verbal communication skills
• High emotional intelligence
• Comfort with high-volume outbound calling
• Clear, professional written communication
• Excellent attention to detail
• Strong documentation and organizational skills
• Ability to explain complex processes calmly and clearly
• Mission-driven, Veteran First mindset

Nice To Haves

• Experience working with veterans, VA claims, healthcare, or benefits systems
• Background in customer success, case management, or relationship-based roles
• Experience handling sensitive or high-stakes conversations
• Military experience is strongly valued but not required

Responsibilities

• Complete 20–30 structured outbound touchpoint calls daily
• Confirm veterans understand what they received and what to expect next
• Identify confusion or misalignment before it escalates
• Reinforce timelines, expectations, and next steps
• Document all interactions accurately in CRM
• Send personalized emails for rating decisions and milestone completions
• Clearly explain outcomes and potential next steps
• Maintain consistent, Veteran First messaging
• Capture structured data from each interaction
• Identify recurring questions or friction points
• Collect testimonials (with proper consent)
• Submit insights to leadership to improve veteran education and communication
• Maintain detailed records of calls and communications
• Track assigned touchpoints and follow-ups
• Ensure documentation supports quality assurance and trend analysis

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed