Veteran Services Program Specialist

East Texas Council of Governments • Kilgore, TX

1d

About The Position

ETCOG's Area Agency on Aging is seeking a dedicated professional to support the Veteran Directed Care (VDC) program, helping veterans maintain independence, choice, and quality of life across ETCOG's 14-county region and additional partner counties. In this role, you will meet with veterans, caregivers, family members, and authorized representatives to assess needs, develop client specific service plans, coordinate services, connect participants to community resources, and help ensure veterans receive the support they need to remain as independent as possible. This position is ideal for someone who is organized, compassionate, detail-oriented, and comfortable balancing direct service with documentation, compliance, and program accountability. The selected candidate will monitor services and spending, maintain accurate case records, communicate with VA partners and service providers, educate veterans and caregivers on program benefits and responsibilities, and help identify and resolve service gaps or risks. Every day brings the opportunity to make a meaningful difference while supporting a program built around veteran choice and self-direction.

Requirements

• High school diploma or equivalent required.
• Minimum one year's experience in human services, case management, veteran services, long-term services and support, aging services, disability services, or a closely related field required.

Nice To Haves

• Graduation from an accredited four-year college or university with major coursework in human services, social science, business, or a related field is preferred.
• Experience working with veterans, older adults, individuals with disabilities, caregivers, and community-based service systems is strongly preferred.
• Veteran status is preferred due to the position's direct service to veterans and veteran caregivers.
• Veterans are strongly encouraged to apply but veteran status is not required for consideration.
• Equivalent combinations of education and relevant experience may be considered.

Responsibilities

• Meet with veterans, caregivers, family members, and authorized representatives to assess needs.
• Develop client specific service plans.
• Coordinate services.
• Connect participants to community resources.
• Ensure veterans receive the support they need to remain as independent as possible.
• Monitor services and spending.
• Maintain accurate case records.
• Communicate with VA partners and service providers.
• Educate veterans and caregivers on program benefits and responsibilities.
• Identify and resolve service gaps or risks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED