Veteran Service Officer Technician (County Promotional)
About The Position
The Office of Veterans Affairs (VA) is recruiting for a Veteran Service Officer Technician. This role performs administrative clerical support work involving a variety of complex programs and services within the department. Incumbents will provide support with case management and claims processes, interpreting and explaining program regulations, policies and procedures, explaining program benefits and resources, and prepares necessary correspondence and reports; maintains records. This recruitment is only open to current San Bernardino County, San Bernardino County Fire Protection District (SBCFD), or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX) or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment. Your County employment must be clearly listed in your work experience.
Requirements
- Must possess two (2) years of full-time equivalent work experience performing complex clerical tasks in an office environment.
- Experience may include duties performed that are non-routine in nature and requires exercising independent decision making related to duties performed for case management, determining eligibility and/or providing services.
- Must obtain California Department of Veterans Affairs (CALVET) accreditation within eighteen (18) months of hire.
- Must be a current San Bernardino County, San Bernardino County Fire Protection District (SBCFD), or Special Districts employee holding a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX) or intern position.
- Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.
- County employment must be clearly listed in work experience.
- San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Nice To Haves
- Excellent interpersonal, customer service, time management and computer skills.
- VA benefits and case management experience is highly desired.
- Strong integrity, loyalty and commitment to the job.
- Empathy towards others.
- Strong active listening and communication skills.
Responsibilities
- Perform administrative clerical support work involving a variety of complex programs and services within the department.
- Provide support with case management and claims processes.
- Interpret and explain program regulations, policies and procedures.
- Explain program benefits and resources.
- Prepare necessary correspondence and reports.
- Maintain records.
Benefits
- EXCELLENT BENEFITS
- Summary of Benefits
- Memorandum of Understanding (MOU)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
