Veteran Service Care Coordinator | Part Time

Sanford Health•Neillsville, WI

4d•$18 - $29•Hybrid

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Be part of a unique program dedicated to serving veterans and their caregivers. As a Veteran Service Care Coordinator, you will make a meaningful difference by helping patients navigate their healthcare journey while building strong connections within the community. Enjoy hybrid work flexibility, opportunities for community outreach, and the satisfaction of supporting those who have served our nation. As a trusted liaison between the Marshfield Clinic Health System, the VA, and the community, the Veteran Service Care Coordinator facilitates access to essential services for Veterans. The role involves screening for medical and social needs, mental health conditions, and VA eligibility to optimize care coordination and clinical outcomes. Functioning as a key member of the healthcare team, this individual provides clinical, clerical, and technical support to bridge gaps in Veteran care. Veteran Care Coordinator connects Veterans with healthcare services, community resources, and the VA to improve health outcomes and ensure smooth care across systems. The role includes assessing Veteran needs, offering social support and coaching, and developing individualized action plans covering military history, VA benefits and eligibility, preventive health needs, and personal health goals. A strong understanding of Veteran benefits is essential for helping Veterans access earned services through the VA and community partners. Coordinators collaborate closely with healthcare teams—including clinicians, discharge planners, and community partners—to support safe and effective transitions of care. This includes helping Veterans navigate post discharge needs and ensuring continuity between hospital, VA, and community-based services. Administrative responsibilities include verifying service authorizations, maintaining communication with the VA, tracking program data, and ensuring compliance with Sanford Health and VA standards. The role also contributes to system and process improvement by sharing best practices, developing educational materials, and assisting with staff and clinician education. Overall, the coordinator supports program goals focused on seamless VA–community care integration, addressing unmet needs (especially for rural Veterans), and strengthening Veteran-centered services through collaboration, advocacy, and a deep understanding of the Veteran experience.

Requirements

Some post-secondary coursework in a health-related field or military equivalents is required.
One year of experience working or volunteering in a direct service role with customer interaction, such as human services, healthcare, community outreach, or health education is required.

Nice To Haves

Experience working with the needs of the Veteran population or Military service is preferred.
Current license/certification such as American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA), Licensed Practical Nurse (LPN), Community Health Worker (CHW), Motivational Interviewing (MI), or health coaching credentials (e.g., CHC, ACE, Wellcoaches, CTI) is preferred.
Relevant military medical training preferred, including but not limited to: Medical Specialist (68W), Hospital Corpsman (HM), Aerospace Medical Service Specialist (4N0X1), Combat Medic (68W), Independent Duty Medical Technician(4NOX1C), Pharmacy Specialist (68Q), Pharmacy Technician (HM-8404,4T0X1).

Responsibilities

Facilitates access to essential services for Veterans as a liaison between the Marshfield Clinic Health System, the VA, and the community.
Screens for medical and social needs, mental health conditions, and VA eligibility to optimize care coordination and clinical outcomes.
Provides clinical, clerical, and technical support as a key member of the healthcare team.
Connects Veterans with healthcare services, community resources, and the VA to improve health outcomes and ensure smooth care across systems.
Assesses Veteran needs, offers social support and coaching, and develops individualized action plans.
Helps Veterans access earned services through the VA and community partners by understanding Veteran benefits.
Collaborates with healthcare teams, discharge planners, and community partners to support safe and effective transitions of care.
Helps Veterans navigate post-discharge needs and ensures continuity between hospital, VA, and community-based services.
Verifies service authorizations, maintains communication with the VA, and tracks program data.
Ensures compliance with Sanford Health and VA standards.
Contributes to system and process improvement by sharing best practices, developing educational materials, and assisting with staff and clinician education.
Supports program goals focused on seamless VA–community care integration, addressing unmet needs (especially for rural Veterans), and strengthening Veteran-centered services.