Veteran Service Assistant Phoenix

U.S.VETS•Phoenix, AZ

6d•Onsite

About The Position

The Veterans Service Assistant assists in the daily implementation of basic residential services to support safety and security and a therapeutic community environment. This position reports directly to the Veteran Service Coordinator or Lead Veterans Service Assistant if applicable. The role involves assisting in the delivery of basic services to veterans, ensuring a harmonious atmosphere, and managing various client-related and facility upkeep tasks. Additionally, the role includes providing transportation and administrative duties.

Requirements

Experience with programs, client population, similar populations, or other relevant experience preferred
Good communication and interpersonal skills
Ability to work collaboratively with residential staff
Must promote client-centered philosophy and skilled in creating/maintaining a sober environment
Must be energetic, dedicated to mission and flexible
Basic computer literacy
Valid drivers license required.
Must meet company insurance requirements and complete a provided driver training course.

Responsibilities

Assists in the delivery of basic services (such as shelter, food, hygiene, etc.) to veterans served at the facility
Ensures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment
Assists in the delivery/handling of client mail
Assists clients with the move-in and move-out from the facility
Responsible for the preventing or de-escalating any verbal and physical altercations from the facility including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these events
Responsible for addressing client issues timely to ensure the non-interruption of services
Conveying needs to the Veteran Service Coordinator or Lead Veterans Service Assistant to maintain supply inventory of supplies and ensures proper storage
Assists with maintenance and upkeep of the facility and ensures readiness for inspections
Conducts toxicology testing of clients according to program policy to promote a sober environment
Responsible for implementation of all safety and emergency procedures
Assist the Veteran Service Coordinator in bed checks and inspections of rooms to ensure a clean, safe and hazardless environment
Conducts various administrative duties to include documentation of bed checks, inspections, incident reports, client logs, emergency procedure drills, etc.
Facilitate routine daily living activities for clients
Adheres to the site work order procedure
Provides daily shuttle van transportation to community agencies such as VA, DMV, Social Security, etc.
Cleaning of client rooms and all common areas (personal offices not included, unless staff present) on a weekly basis to include, but not limited to: General dusting of the entire building common areas only, All desks, tabletops and countertops to be wiped down and sanitized, All floors to be vacuumed, mopped, and swept accordingly, Trash removal all cans, utilizing dumpster on site, replenish trash bags, To include staff offices, when staff is present, General cleaning in all bathrooms to include: Toilets, floors, sinks, mirrors, replenish supplies, Cleaning of breakrooms to include sinks, countertops, tables, trash, Cleaning of windows (INSIDE ONLY) on a monthly/as needed basis, Cleaning of baseboards and vents on an as needed basis, Sweeping of entry steps and mop as needed, Additional cleaning, sanitizing as needed in relation to COVID-19.
Other duties as assigned