Veteran Outreach Program Manager I

Ccsww•Seattle, WA

7d•$30 - $33

About The Position

Catholic Community Services of Western Washington and the Archdiocesan Housing Authority (doing business as Catholic Housing Services and Coordinated Care Agency) are outreaches of the Catholic Church in Western Washington. Rooted in the Gospel message of love and hope, we recognize the sacredness and dignity of every human person. Our focus is on those individuals, children, families, and communities struggling with poverty and the effects of intolerance and racism. Supportive Services for Veteran Families provides Rapid Rehousing services for Veterans experiencing homelessness. The focus of the program is to assist Veterans and their families in finding a permanent place to call home. The program is funded through a grant with the Veterans Administration. How YOU can make a difference: The Program Manager (PM) I, provides leadership to manage all parts of the Navigate Homeless Veterans to Housing program and is a member of the Veteran Services Team within King County Catholic Community Services. They will work collaboratively to provide a continuation of services from initial outreach to permanent housing to Veterans and their family members who have experienced homelessness in King County. This position is responsible for carrying out the mission of promoting housing stability for veterans in King County who are unhoused and unaware of or hesitant to engage in services by outreaching, engaging and connecting them to needed resources. The Program Manager provides oversight, coordination and implementation of this Veteran Senior and Human Service Levi (VSHSL) funded program. They directly supervise 1-2 outreach Case Managers, manage the grant contract to achieve milestones and reporting standards, and maintain program compliance within the VSHSL contract requirements. They will manage fiscal operations ensuring spending is within contractual limits. If you are looking for meaningful work, make a tangible difference, and drive positive change, find out more at: https://ccsww.org/careers/

Requirements

3 years’ experience in social services or equivalent combination of lived and work experience in social services (An associate or higher in human or social services plus one year experience may substitute this work requirement).
An understanding of and experience with military culture
Strong supervisory and leadership skills
Knowledge of the issues and obstacles encountered by chronically homeless Veterans with possible substance use disorders
Demonstrable skills in addressing mental health, medical issues, and substance use disorders, crisis intervention and other issues related to homelessness.
Ability to communicate effectively, both orally and in writing.
Proficiency in word processing and Microsoft programs
Support and uphold the mission, beliefs and values of Catholic Community Services
Demonstrate the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multi-cultural situations.
Valid driver’s license, insurance, and vehicle with the ability to drive between King County sites and outreach locations

Nice To Haves

Military Veteran
Masters Degree in Social Work, Psychology, or related field w/ 2yrs experience.
1 years’ experience supervising staff.
Knowledge and experience with harm reduction and trauma informed care
Good knowledge of area resources.

Responsibilities

Provide supervision, training, leadership and mentoring to Outreach Case Managers
Oversee staff hiring, recognition, annual reviews, and disciplinary actions
Manage staff outreach efforts in the community to provide Veteran navigation services
Develop an outreach training program for new staff
Promote and support best practices in: Navigating Veterans who are unhoused through the Coordinated Entry Process, Housing First and Harm Reduction, Loss and Grief, Trauma-Informed Care, Veteran Centric Care
Collaborate closely with SSVF leadership
Build trust and rapport with Veterans who are unhoused in the community
Build Partnerships with Internal and External community providers to connect Veterans with outreach services
Provide expertise in navigating the Veteran Coordinated Entry System
Develop strategies to support Veterans who are unaware of or hesitant to engage in services
Screen all outreached Veterans for Veteran housing services and other needed resources
Attend Veteran Case Conferencing meetings to advocate for and nominate Veterans for housing resources
Provide Flexible Financial assistance to engage Veterans and support emergency and permanent housing stability
Provide oversight and training to ensure data is entered accurately into King County HMIS, CCS Clarity and for reporting to funders
Ensure compliance with client record keeping
Conduct case file reviews for ongoing quality assurance, training and grant compliance in accordance with mandatory contract guidelines.
Help ensure credit cards, timesheets and AP requests are accurate and submitted on time.
Assist in preparing and writing grant applications and renewals
Prepare for and help with annual VSHSL and CCS audits for this contract
Oversee contract is following the DCHS contract
Submit an annual budget and report to King County
Maintain the relationship with the funders Contract Monitor
Submit timely billings, reports, and invoices
Prepare the annual program budget
Practice strong fiscal stewardship through monitoring and controlling expenses
Track, review, approve and reconcile client assistance expenditures
Maintain regular, scheduled office and outreach hours
Assist the SSVF program as needed
Perform other duties as assigned