Veteran Program Case Manager

Archdiocese of St. Louis•St. Louis, MO

About The Position

Catholic Charities of the Archdiocese of St. Louis, service line St. Patrick Center, provides client‑centered support to individuals seeking stability and long‑term success. In this role, you will assess client eligibility, identify strengths and needs, and help clients secure stable housing. You will conduct in‑home visits, assist with essential needs such as transportation and food, and guide clients in developing monthly budgets that promote sustainability. Collaboration is key, and you will work closely with the ICM team, SSVF Peer Support, and other community partners to ensure clients receive holistic, coordinated care. This position maintains timely and accurate documentation in CaseWorthy, manages organized client files, and contributes to meeting program goals outlined in the SSVF grant. You will also provide referrals to resources addressing mental health, substance use, legal needs, VA benefits, and additional SPC programs when appropriate. This role is ideal for a motivated, organized professional who is passionate about making a meaningful difference in the lives of others while supporting the overall success of the program. Other duties may be assigned as needed. Our core working hours are Monday through Friday, 8:00 am to 4:30pm.

Requirements

College degree required
Driver’s license (MO residents require a Class E)
Current and valid auto insurance
Reliable vehicle
Ability to work minimum of 37.5 hours per week
Ability to perform effective case management
Ability to follow, understand and meet grant requirements including paperwork
Interest in helping veterans reach their full potential
Ability to work well with a wide range of people in various settings
Excellent computer skills and the ability to process large amounts of data
Ability to handle confidential information
Ability to remain calm in stressful situations
Ability to manage a large caseload
Works with other employment and veteran services programs within the community
Works with the staff in other SPC programs
Networks with federal, state, and local agencies

Nice To Haves

BSW or related field preferred.
Prefer 1-2 years’ experience working with the unhoused population preferred.
Knowledge of housing and other supportive service resources

Responsibilities

Assess client program eligibility at initial intake
Assess the client’s strengths, desires, and immediate/long term needs
Assist with stably housing clients within 30 days of enrollment
Make in-home visits to observe indicators of the client’s progress
Assist clients with their transportation, clothing, furniture and food needs
Assist clients with monthly budgeting
Contribute to the ideas and processes of the ICM team
Collaborate with SSVF Peer Support services as needed
Receive input from ICM team members regarding housing, mentoring, substance use, and other immediate/long term needs
Responsible for meeting goal indicators as outlined in the SSVF grant
Assist and complete special case management projects as directed by program Manager or program Director
Complete daily and monthly departmental paperwork
Update clients’ electronic files in CaseWorthy daily, to include communication with clients, services provided, or any internal or external referrals made
Create and maintain an organized hard copy file for each client
Refer clients to additional resources to address other service needs such as substance abuse, mental health and legal assistance
Make referrals to other SPC Programs as appropriate
Refer clients to local VA medical centers for potential health and financial benefits assistance.