Veteran Directed Care Case Manager

Tempus Unlimited•Attleboro, MA

21h•Hybrid

About The Position

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. Overview: Military Veterans who access Veterans Administrative health care, and have daily care needs, and who transition to community living have services available to them. Tempus Community Services is an approved Area Disability Network Agency (ADNA) and part of the team of services to support that Veteran through their transition to home. Once home, there are also services to assist that Veteran maintain their home and receive the care they need. Veterans are referred to Tempus ADNA for Case Management Services, from the VA. These Veterans can be transitioning home, or are currently home and needing Case Management Support. Tempus is looking for a Veteran who can assist Veterans self-direct and empower them with good knowledge to manage their home and care needs. The VDC Case Manager will support the Veteran through the process of establishing needs and map out plans to address those needs. The VDC CM will then monitor the program management to ensure positive outcomes of established plans. Actively participate as a member of the Resource department team and the larger organization in support of business objectives.

Requirements

Background in providing community services to people with disabilities.
Background working with plans of care, or service plans.
Attention to detail required.
Basic computer skills in Microsoft Office/Outlook/Excel and the ability to navigate database.
Medical knowledge helpful.
Professional telephone manner, computer database skills, familiarity with office procedures and equipment.
Excellent, interpersonal, communication, organization and writing skills.
This position requires the utmost cooperation in providing a positive environment to create a productive workplace
Excellent organizational skills
Attention to accuracy and detail,
Basic knowledge of budget and funds management/monitoring
Background or knowledge in self-direction services.
Strong interpersonal skills – telephone skills
Excellent oral and written communication
Good computer and analytical skills
Innovative thinking
Ability to maintain confidentiality
Advanced degree in Human Services or related years of experience.
Travel is required for this position. Must have a valid driver’s license and reliable transportation.

Nice To Haves

Medical knowledge helpful.
Background or knowledge in self-direction services.

Responsibilities

Promote VDC Case Management services through a variety of manners, working with Public Relations.
Conduct Referral, Intake and orientation, and ongoing Case Management services.
Reference all VDC rules and regulations to conduct business.
Provide input for updates to Tempus VDC CM documents, or processes.
Process VDC documents to electronic records storage according to regulations.
Provide video, phone and in person services as required by VDC regulations.
Provide monthly reports as required by VCD regulation, to VDC VA Case Manager
Work as part of a team to ensure the best services to Veteran.
Establish objective and critical thinking when determining how best to address the Budget Plan of Care that is approved by the VA.
Support Veteran to identify needs, and community resources to meet those needs. This is in keeping within the approved VA budget plan.
Support Veterans to keep open communication with all program related matters.
Participate in community events that promote resources in our communities.
Assist Veterans to access their communities and have knowledge of resources.
Perform all other duties as may be required.