Veteran & Military Services Student Ambassador

Johnson County Community College•Overland Park, KS

7h•Onsite

About The Position

The Veteran Services Student Ambassador supports JCCC by performing activities to assist students and prospective students to have a successful experience at JCCC. This position requires self-initiative, persistence, and the desire to serve others. Veteran Services Ambassadors serve as the front-line staff for the Veteran & Military Student Resource Center (VMSRC), as well as support all VMSRC programs and initiatives. Student Ambassadors are expected to lead, uphold professionalism, and a commitment to serving others.

Requirements

Being a student at JCCC.

Nice To Haves

Veteran or military-connect student.
Past or current participation in the PAVE program.

Responsibilities

Serve as a Peer Advisor for Veterans Education (PAVE) peer advisor by completing outreach activities, attending events, and supporting new or transitioning students.
Promote and support JCSVA events.
Act as an approachable, supportive, contact for peers and assist in connecting them with appropriate campus resources.
Assist with Building Emergency protocols for moving people in COM building during fire and tornado drills.
Be prepared to assist Building Emergency Leaders in case of emergency.
Greet visitors to the VMSRC in a professional and welcoming manner.
Check email, Microsoft Teams, and calendars upon arrival and during work shift.
Respond promptly and accurately to inquiries via phone, email, or Microsoft Teams.
Demonstrate strong interpersonal communication and active listening skills when assisting students, staff, and guests.
Maintain confidentiality in all interactions.
Communicate with SCOs and other VMSRC staff when arriving and leaving the office.
Assist with preparation and organization of enrollment certification forms and documentation.
Complete SCO-assigned projects accurately and on time.
Help ensure certification packets are prepared in accordance with internal procedures and federal guidelines.
Monitor and contribute to task assignments in the SCO project chat (Microsoft Teams), ensuring timely completion and communication.
Assist with uploading certification packets to Imaging system.
Gain and apply working knowledge of the GI Bill®, Military Tuition Assistance (TA), FAFSA and JCCC scholarship to educate students and prospective students about these funding options.
Actively seek opportunities to enhance knowledge of JCCC policies, student support resources, and military education benefits.
Assist students in understanding their benefits, eligibility, and guide them in completing applications as needed.
Escalate complex questions to supervisors when appropriate.
Complete all onboarding and training requirements by due date(s).
Demonstrate leadership on campus and build strong relationships with fellow students, staff, and community partners.
Engage respectfully and professionally with all members of the campus community.
Attend weekly staff meetings to stay informed and contribute to team success.
Participate in staff training sessions and leadership development programs.
Complete daily office checklists and maintain a clean, organized environment in shared spaces.
Follow attendance, call-out guidelines, dress code, and JCCC Code of Conduct expectations.
Adhere to FERPA and confidentiality policies.
Respect office spaces and personal belongings.
Maintain an up-to-date LinkedIn profile to support professional development and networking.
Other duties as assigned.