Veteran Benefits Specialist II

State of Maryland • Montgomery, MD

10d • Onsite

About The Position

The Maryland Department of Veterans and Military Families (DVMF) is an executive agency established in 1999 to help veterans, active-duty service members, their families, and dependents secure benefits earned through military service. The department includes the Service and Benefits Program, Charlotte Hall Veterans Home, Cemetery and Memorial Program, Communications, Outreach, & Advocacy Programs, and the Maryland Veterans Trust Fund.

The Veteran Benefits Specialist II initiates and presents claims for compensation, pension, entitlements, and other benefits to the United States Department of Veterans Affairs and other agencies on behalf of veterans, eligible dependents, and survivors. The role assists applicants in accessing benefits and services and conducts public information and outreach activities under general supervision. The position is located at 15 Metropolitan Grove Road, Gaithersburg, Maryland 20878.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• One year of experience providing services to veterans and their dependents.
• Must be certified as a Veterans’ Services Counselor by the United States Department of Veterans Affairs, in accordance with United States Code, Title 38, Sections 5901–5905.
• If assigned duties requiring operation of a motor vehicle, must possess a motor vehicle operator’s license valid in the State of Maryland.

Nice To Haves

• Ability to understand, interpret, and convey a system of benefits to veterans and their families to ensure they receive entitlements earned through military service.
• Ability to interact with customers to achieve satisfaction and desired results.

Responsibilities

• Assist and represent veterans, their dependents, and survivors applying for compensation, pension, and entitlements.
• Advise veterans and their families about benefits to which they may be entitled.
• Conduct interviews and inquiries to ensure veterans and their families are not neglected.
• Assist veterans and their families in obtaining military records and evidence needed to facilitate benefits and entitlements.
• Provide intake services and screening.
• Serve as a primary point of contact for people seeking access to Department services.
• Conduct public relations and public information activities under general supervision.
• Represent the Department at veterans’ organization conventions and public meetings and events.
• Initiate and present claims for compensation, pension, entitlements, and other benefits to the United States Department of Veterans Affairs and other agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED