Veteran and Military Community Center Assistant – VA Work Study (Spectrum Center, San Diego, CA)

National University•San Diego, CA

2d•$17 - $17•Onsite

About The Position

The Veteran & Military Community Center Assistant works in the Veteran & Military Community Center within the Campus Operations department. They provide support to the VMCC Associate Director, VMCC Coordinator, School Certifying Officials, and Veteran/Military Students and/or their dependents by assisting Veteran students with general inquiries about Veteran benefits, Veteran’s activities, and assisting with outreach. They may attend webinars, student orientations, and on-campus training seminars related to VA Education Benefits. Additional responsibilities may include other tasks related to on-campus Veteran Services as assigned.

Requirements

Current NU student receiving Veteran Education Benefits under Title 38, U.S.C., Chapters 30, 31, 32, 33, 35, 1606, and Edith N. Rogers STEM Scholarship.
Enrolled in and pursuing an approved program of education at a rate of 3/4 time or greater during the work study semester.
Maintain good academic standing according to NU’s Satisfactory Academic Progress (SAP) Policy.
Ability to meet National University’s employee performance and campus dress code standards.
Experience in customer service and customer relations.
Fundamental understanding of Veterans Education Benefits.
Basic computer skills with experience using Microsoft Office Suite.
Ability to understand and follow written and oral instructions.
Ability to complete projects in a timely manner.

Responsibilities

Answers phone calls, directs students on campus and over the phone, sends and receives emails and answers questions to walk-in students.
Assists Veteran students with general inquiries about Veteran benefits they can receive on and off campus, Veteran’s activities, directing students to other student support service locations at the University.
Assists and participates in outreach within the community and with on-campus efforts and events.
Collects, compiles, and tracks data in support of the Veteran & Military Community Center.
Performs basic data analysis and generates reports.
Conducts other clerical, office duties as required.
Maintains positive relationships with student support departments, in order to facilitate services to students receiving Veteran-related educational entitlements.
Assists with the development and distribution of accurate and current Veterans publications to relevant constituencies (brochures, flyers, posters and web content).
Assists with maintaining regulatory, information security and confidentiality compliance in accordance with federal, state and NU guidelines.
Maintains most current information and updates by attending required trainings to support VMCC Assoc. Director, VMCC Coordinator, School Certifying Officials, and Veteran/Military Students.