Vetco Operations Leader ( Driving Role)

Petco•Oshkosh, WI

23h•Onsite

About The Position

The Vetco Operations Leader provides daily leadership to their team and hub, partnering with retail store partners to ensure an efficient and profitable operation. This role fosters a culture of high-quality patient care and exceptional customer service, while driving revenue and managing costs. The Vetco Operations Leader embodies Petco's mission and values, coordinating hub operations with store support resources and cultivating a supportive, collaborative team environment. They are responsible for the overall operations of their hub, ensuring a positive culture and cohesive team dynamic.

Requirements

1+ years in a leadership role, including direct customer service experience.
Excellent written and verbal communication skills.
Ability to make decisions, delegate tasks and responsibilities, and drive results with hub partners.
Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
Must have telephone etiquette and basic computer skills.
Must be a team player willing to continue learning, offer creative ideas, and accept continual change.
Change agility: Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment.
Desire to Learn: Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback.
Drive for Results: Initiate decisive, timely actions to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions.
Must possess and maintain a current, valid Driver’s License and have the ability to operate a motor vehicle (car).
Basic computer skills i.e., Microsoft Office suite.

Nice To Haves

Previous experience working in the veterinary field is beneficial (not required).

Responsibilities

Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner.
Ensures all expenses are maintained within budgeted levels.
Establishes, models, and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets.
Trains, coaches, and supports partners to achieve high standards of customer service.
Leads Vetco paraprofessionals to drive operational excellence and efficiencies while maintaining productive and healthy relationships with Veterinarians.
Serves as the point person for all day-to-day functions of their hub, including scheduling, equipment function and maintenance, fleet maintenance, inventory control and ordering, partner and DVM scheduling, team training, and handling client concerns.
Responsible for creating a culture that fosters growth and development, including coaching, training, and accountability of paraprofessional partners.
Responsible for maintaining and/or growing staffing levels, which includes recruiting, interviewing, hiring, and training.
Assumes scheduling responsibilities for all paraprofessional partners and maintains hub partner points in accordance with Petco’s punctuality and attendance policy.
Develops quarterly, monthly, and weekly plans in collaboration with the TVM, tracks results, and ensures goal attainment.
Interfaces and collaborates with Petco store partners and local VTCH team to drive a seamless partnership and customer experience.
Maintains OSHA standards and upholds and enforces all policies of Petco.
Develops business acumen to identify business trends that support growth and mitigate clinic cancellations.
Manages tasks associated with selection and scheduling of veterinarians in advance of clinics.
Partners with VTCH location management and Petco field leadership to identify business and relationship opportunities and lead or assist in their implementation.
Participates and presents material on clinics to store leadership partners.
Responsible for operating a motor vehicle and transporting product, equipment, and partners to their respective clinics.
Addresses and resolves issues with guests or hub partners as they occur or as soon as possible.
Demonstrates exceptional teamwork and commitment to achieve shared goals.
Collaborates with store support resources, Petco store personnel, and VTCH Team to drive a positive cultural and cohesive team environment.
Performs additional duties and special projects as assigned.