Vessel Documentation Assistant

U.S. Coast Guard • Falling Waters, WV

1d • Onsite

About The Position

The Vessel Documentation Assistant is a GS-0303-6/7 position with the U.S. Coast Guard, Department of Homeland Security, in the NVDC Data Management and Administration Division in Falling Waters, West Virginia. The position provides technical support for commercial vessel documentation, recreational vessel documentation, or elements of both. Documentation work may include tasks related to issuing abstracts of title and renewing certificates of documentation.

The assistant handles a range of documentation and administrative assignments, including assembling mail and applications, scanning incoming mail, calculating fees, and supporting certificate-of-documentation renewals. The role includes producing and mailing approximately 12,000 monthly renewal notices, researching application issues and routing applications to the appropriate vessel folders, responding to public inquiries and correspondence, processing returned undeliverable notices, and operating printers to produce thousands of documents each week. The position also involves troubleshooting printing problems and recording scanning errors.

Requirements

• For GS-6, at least one year of specialized experience equivalent to GS-5 in the federal sector, including regular use of information technology systems, a computer, and a printer to print thousands of documents weekly, assisting customers and resolving issues, and composing written responses to emails and letters.
• For GS-7, at least one year of specialized experience equivalent to GS-6 in the federal sector, including regular use of information technology systems, a computer, and a printer to print thousands of documents weekly; assisting customers and resolving issues; composing written responses to emails and letters; and researching application issues and properly routing applications.
• Must be a U.S. citizen.
• Must be registered for or exempt from Selective Service.
• Must meet all qualification requirements by the announcement closing date; federal time-in-grade requirements apply.
• Selected applicants must successfully pass a background investigation and obtain a public trust clearance.
• Federal employees must receive salary payments by direct deposit.
• Education cannot substitute for experience at this grade level.

Responsibilities

• Provide technical support for commercial and/or recreational vessel documentation activities.
• Perform documentation tasks related to abstracts of title and certificate of documentation renewals.
• Develop and complete mail and application assembly; scan incoming mail and calculate user fees for NVDC services.
• Print and mail approximately 12,000 monthly certificate-of-documentation renewal notices, including inserting notices into envelopes and metering mail.
• Research issues with received applications, rescan unreadable applications, and route applications that are not properly linked to vessel folders.
• Address renewal problems and respond to public phone calls concerning certificate-of-documentation renewals.
• Prepare written responses to emails and letters.
• Process renewal notices returned as undeliverable.
• Operate printers to produce thousands of documents weekly, troubleshoot printing problems, and record scanning errors.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term care insurance
• Retirement plan
• Thrift Savings Plan (similar to a 401(k))
• Flexible Spending Account
• Employee Assistance Program
• Personal leave days
• Paid federal holidays
• Flexible work schedules
• Tuition reimbursement
• Transportation subsidies
• Uniform allowance
• Health and wellness programs
• Fitness centers
• Employee training and developmental opportunities
• Disabled veteran leave for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed