Verona Area High School Teller Intern

UW Credit Union • Verona, WI

17h • Onsite

About The Position

UW Credit Union is seeking a Verona Area High School Teller Intern for a part-time position designed to fit around a student's schedule. As a PeakTime Teller, the intern will be a vital part of the branch team, providing legendary member service during busy hours by accurately and enthusiastically performing a variety of transactions. The role requires a dynamic individual who can confidently assist where needed, excels in customer service and problem-solving, and is eager to learn new knowledge and skills. This position is an ideal starting point for those aiming for a full-time career in the financial industry, with many of UW Credit Union's leaders having begun in this role.

Requirements

• Must be a Verona Area High School student
• Must have applied and be accepted into the Dane County Youth Apprenticeship Program

Responsibilities

• Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy
• Exhibit member-focused sales behaviors
• Maintain a high degree of knowledge in all UW Credit Union products and services
• Ensure all members requests are processed accurately and efficiently
• Adhere to UW Credit Union’s Cash Management policies and procedures
• Research all teller transactions when potential errors are identified, and communicate with affected members
• Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals
• Consistently seek out opportunities to exceed member expectations
• Demonstrate ability to work with members of all ages and backgrounds
• Act as part of a cohesive team, demonstrating excellent interpersonal and professional skills
• Display sound judgement and confidence in handling member request and expectations
• Demonstrate ownership of problems or errors, taking all necessary steps for resolution
• Assume responsibility of personal development through ownership of feedback, training, collaboration, and teamwork
• Maintain awareness of branch performance and employee engagement

Benefits

• Part time employees earn paid time-off (pro-rated based on hours worked)
• Part time employees are eligible for paid caregiver & parental leave (pro-rated based on hours worked)
• 8 hours paid volunteer time annually
• Paid holidays (if normal work schedule falls on a recognized holiday)
• Personal development and peer connections through Employee Community Groups
• 401k option with company match of up to 5%, plus approximately 4% discretionary match
• Annual variable bonus reward
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 251-500 employees