Verint Reporting Insights Specialist

Gainwell Technologies LLC•Any city, OH

1d•$55,600 - $79,400•Remote

About The Position

The Professional Verint Reporting Analyst supports the development, enhancement, and automation of operational reporting using Power BI, with a focus on Verint Operations Manager (OM) data. This role partners with operational and service delivery teams to ensure reporting is accurate, repeatable, and actionable, while gaining hands‑on experience with operational metrics, automation, and process improvement insights. This role is ideal for an early‑career analyst who enjoys working with data, improving how reports are built and maintained, and learning how reporting drives operational decision‑making.

Requirements

1–2 years of experience in reporting, analytics, business operations, or relevant internships/co‑ops; or equivalent academic/project experience.
Hands‑on experience with Power BI (building or maintaining reports/dashboards).
Working knowledge of SQL (basic joins, filtering, aggregations).
Strong Excel skills (pivot tables, formulas, basic data manipulation and validation).
Strong attention to detail and interest in ensuring data accuracy.
Ability to explain data and metrics in a clear, business‑friendly manner.
Comfortable working in a collaborative, team‑oriented environment.
Exposure to Verint Operations Manager (OM) or similar workforce/operations management tools.

Responsibilities

Assist in building, maintaining, and enhancing Power BI dashboards and reports focused on operational performance and Verint OM activities.
Collaborate with operational stakeholders to understand reporting needs related to schedules, adherence, utilization, productivity, exceptions, and trends.
Perform data cleaning, validation, and reconciliation to ensure reporting accuracy and consistency.
Use Power Query and basic data modeling techniques to prepare data for scalable reporting solutions.
Support report automation efforts by helping reduce manual reporting steps and improving refresh reliability.
Execute basic SQL queries to extract and support data used in reporting and analysis.
Conduct exploratory analysis to identify trends, anomalies, or potential improvement opportunities.
Document report logic, metric definitions, assumptions, and processes to support transparency and knowledge sharing.
Respond to routine reporting requests and support senior analysts on more complex analysis and enhancements.