Verifications Representative

Asurint • Cleveland, OH

7d • Hybrid

About The Position

Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays and integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities. The Verifications Representative is responsible for verifying the prior employment, education, professional certifications, and references for Asurint clients as part of their pre-employment screening process.

Requirements

• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
• Education: High school diploma or a related field is required.
• If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.

Nice To Haves

• Experience in customer service, or research, or investigative experience is preferred.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
• Bachelor’s degree is preferred.
• 0 to 2 years is preferred.
• None.

Responsibilities

• Conducts investigative research to handle customer orders by leveraging technology platforms and contacting verifying parties in accordance with Asurint support guidelines.
• Documents research outcomes and performs data entry utilizing proprietary software.
• Updates order statuses appropriately.
• Provides professional internal and/or external customer care related to product questions or problem resolution.
• Handles confidential information responsibly and with good judgment.
• Contacts clients and outside resources via phone and/or email to verify information.
• Analyzes information collected to identify potential problems or discrepancies.
• Performs extensive internet inquiries and searches to support verification fulfillment
• Locates information quickly and accurately in accordance with applicable federal and state laws and procedures.
• Other duties as required.

Benefits

• Medical, dental and vision effective first day of employment
• 401(k) with employer match
• Paid time off
• 10 company-paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED