Verification Specialist

Evoraa Healthcare•Peachtree City, GA

7h•Onsite

About The Position

The Verification Specialist collects patient and insurance information from facilities and oversees the process of determining the best route to obtain benefits for a specified facility in a timely manner. The role follows the verification of benefits (VOB) workflow to streamline admissions and data collection. The position is suited to someone with customer service and behavioral health experience. The specialist completes benefit verification requests submitted by facilities, responds to email threads, uploads completed verifications to OneDrive, and updates the Monday tracking program to mark tasks complete. The role is performed in person in a general office setting for third-party billing and collections staff, without daily face-to-face interactions with facility staff, operators, or patients.

Requirements

High school diploma or equivalent; some work history may be substituted if necessary.
Proven interpersonal skills and the ability to interact effectively with people internally and externally, including insurance companies, office staff, facility operators, and other staff.
Reliability when adapting to new experiences.
Ability to follow standard operating procedures.
Understanding of insurance policies, or the ability to learn them in a timely manner.
Ability to multitask and manage time effectively without consistent oversight.
Excellent written and verbal communication skills.
Ability to remain organized and complete or delegate tasks in a first-in, first-out manner.

Responsibilities

Collect patient and insurance information from facilities, including patient name, date of birth, member ID, and subscriber name and date of birth.
Oversee the process for determining the best route to obtain benefits for a specified facility in a timely manner.
Follow the verification of benefits (VOB) workflow to streamline admissions and data collection.
Enter data into VOB.
Use insurance portals to collect demographic and policy information, including name spelling, address, policy information, date of birth, and group number.
Use Monday tracking software to manage VOB requests.
Complete benefit verifications submitted by facilities, respond to email threads, upload completed verifications to OneDrive, and mark tasks complete in Monday.