Venues & Entertainment Senior Ops Manager

Savory Hospitality•New York, NY

7d•Onsite

About The Position

About Savory Savory is a full-service, boutique hospitality firm on a mission to elevate the corporate dining experience—making it fresher, more reliable, and rooted in quality food and hospitality excellence. At Savory, we share a common thread that runs through everything we do: passion. We are passionate about our menus, where our food comes from, and, most importantly, our people and the hospitality we show to our clients, vendors, and each other. Our rapid growth has led us to seek qualified individuals who will have a positive impact on our team and help shape the future of Savory. About the Role We are seeking a highly driven Senior Operations Manager to lead operational execution for large-scale events, including concerts, backstage hospitality, and high-volume food service programs. In this pivotal role, you will own end-to-end event operations from production planning and logistics through on-site leadership and post-event recaps. Your primary objective is to ensure every event runs safely, on time, and strictly adheres to our brand standards. The ideal candidate combines hands-on leadership in fast-paced live event environments with the strategic ability to build structure, improve processes, and scale repeatable operations across multiple formats. Success in this role is measured by consistent service quality, strong team performance, seamless execution under pressure, and continuous improvement driven by clear communication and post-event debriefs.

Requirements

5+ years of proven experience in event operations, hospitality, or production management.
Demonstrated success in managing large-scale, high-volume events.
Strong understanding of logistics, staffing models, and live event execution.
Ability to seamlessly transition between strategic planning and tactical on-site execution.
Ability to lift between 50-75lbs and work on your feet, in some cases for long periods of time
Excellent organizational skills and the ability to solve complex problems effectively under pressure.
Strong communication and leadership capabilities, with a track record of guiding high-performing cross-functional teams.
Comfortable working in cloud-based shared environments (e.g., MS Teams, SharePoint).
Advanced proficiency in Microsoft Office suite.
MS Excel: For managing operational trackers and organizing datasets across multiple events for real-time operational use.
MS PowerPoint: For creating compelling internal and client-facing materials.
MS Word: For drafting detailed event briefs and comprehensive operational documentation.
MS Outlook: To manage high-volume communications from clients and internal leadership, ensuring clear, timely, and professional information flow.

Responsibilities

Coordinate strategy and establish a weekly execution cadence in partnership with the V&E Director.
Act as the critical link between high-level planning and on-the-ground field execution, collaborating with multiple departments to align client expectations with flawless delivery.
Be directly responsible for a team of 4-8 people and communicate the logistics and requirements of the event to them.
Mentor and develop team members, fostering a culture of accountability and growth.
Refine and implement Standard Operating Procedures (SOPs) for event execution.
Identify operational inefficiencies and standardize best practices across all events to ensure consistency and scalability.
Project, order, receive and handle all materials and resources needed for packs including but not limited to paper goods, beverages, and snacks.
Ensure all items are packed appropriately and accounted for as needed.
Direct the planning and execution of large-scale operations, translating client needs and event briefs into comprehensive, actionable operational plans.
Serve as the central point of coordination and decision-making on-site, ensuring all services meet company standards for quality, timing, and presentation, while strictly adhering to Department of Health (DOH) regulations.
Build and manage detailed logistics plans (Run of Shows) encompassing load-in/out procedures, timing, routing, and equipment movement.
Coordinate seamlessly with culinary, operations, and other field teams to guarantee event readiness and proactively developing robust contingency plans.
Determine comprehensive staffing needs based on event scope and develop schedules to ensure optimal coverage across all service phases.
Identify and oversee equipment planning and tracking, ensuring all materials and assets are fully accounted for, well-organized, and event ready.
Maintain clear, consistent communication across Directors, Account Management, and the Operations team.
Ensure all internal stakeholders are fully aligned on timelines, responsibilities, and performance expectations.
Facilitate a structured communication flow, particularly during high-pressure, time-sensitive events.
Lead comprehensive post-event debriefs and actively implement feedback to drive continuous improvement.