Venue Technology Manager

LA28•Los Angeles, CA

35d•$88,000 - $115,000•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. Venue Technology is responsible for the integration and planning of technology services across all Olympic and Paralympic Games venues, as well as the delivery of audio-visual (AV) equipment and services. Additionally, Venue Technology leads the Technology Equipment Allocation Process (TEAP), which ensures demand from other Functional Areas (FA) across the Organizing Committee (OC) is planned and managed to align with needs and budget. Venue Technology comprises of a central team, Cluster Venue Technology Managers (CVTMs) assigned to a group of Games venues, and Venue Technology Managers (VTMs) who are then, in turn, assigned to manage the technology planning and delivery at individual Games venue(s). Prior to Games Time, VTMs coordinate Technology planning for venues with LA28 colleagues, Partners and Service Providers. VTMs work closely with the CVTM who have overall responsibility for a group of venues. VTMs take guidance and strategic direction from the relevant CVTM, to ensure a consistent approach across venues. As a VTM, you’ll be a vital member of our team, working at the heart of the world’s largest sporting event. At Games time, you will be the most senior technology staff member on your venue(s), taking responsibility for delivery, support and issue resolution. Sponsor, partner and service provider staff and Technology Volunteers will work under your operational leadership. Responsibilities will develop over time, as the Games is a rapidly evolving environment working against immovable deadlines. VTM’s are required to undertake tasks that vary from strategic venue-based decisions to operational support for stakeholders, if it involves technology on a venue then expect to be involved! You will be Technology’s key representative for your venue(s), managing stakeholder requirements and engagement, supplier activity, on-site installation, testing, operations and decommissioning. You are coached by experienced Cluster Venue Technology Managers with prior Games experience and supported by a structured Technology Operations Center (TOC), equipped to monitor and respond to situations.

Requirements

An attitude to go above and beyond to deliver, including adopting a hands-on approach.
Ability to successfully lead the sequential but rapid phases of planning and design, deployment, operational readiness and operations, working with multiple Partners and Providers to meet the requirements of demanding clients.
Passionate about attention to detail and possess a relentless drive for operational readiness, an ability to juggle multiple complex tasks simultaneously while maintaining mental resilience for change and ambiguity.
Ability to engage and establish strong relationships with stakeholders across the venue(s).
Deep and demonstrable understanding of the elements of a large, rapid deployment of resources and infrastructure with strict time constraints. Proven ability to create, energize and lead a strong team with very diverse profiles, including volunteers at Games-time.
Proven leadership, interpersonal and communication skills.
Be comfortable managing tight deadlines and multiple tasks simultaneously.
Problem solving and collaborating in a fast paced, dynamic and rapidly changing environment alongside colleagues from local and international backgrounds, bringing a diverse range of perspectives and experiences.
Be agile and responsive, with a willingness to learn and take on new tasks as they become apparent.
Ability and willingness to follow guidelines, Operational Processes and Procedures.
A good knowledge of, and proven practical ability for planning, monitoring and controlling projects or a related program of projects.
5+ years' experience managing Technology projects or proven experience in a similar role.

Nice To Haves

Experience in Sports, major event industry or operations in a stadium is very welcome.
A Bachelors degree or similar higher education, in Information Technology, Computer Science or related field is desirable.
A formal project or program management qualification (e.g. Prince2, PMI, etc.) is desirable.

Responsibilities

Integrate with the Venue’s Management Team, consisting of each FA’s Venue Manager, maintain close contact with these leads to understand their operations and impact on Technology. Understand their requirements and deliver solutions that are fit for purpose within the project’s constraints.
Develop effective working relationships with Functional Areas with whom Technology has a strong dependency: especially Venues and Infrastructure, Energy, Logistics, Event Venue Management, the existing operators of established venues and relevant public bodies.
Contribute to the detailed venue design and plans for your venue(s) to ensure that Technology spaces and requirements are understood, planned and provided.
Develop a prioritized and detailed plan for delivery and operation of the venue(s) for Test Events, Technology Rehearsals and Games-time.
Identify risks, dependencies, opportunities and develop mitigation and contingency plans. Initiate and track corrective action for any slippage or changes to the venue implementation plan.
Build and manage a strong and diverse team composed of paid staff, contractors and volunteers to support the Technology services and equipment at the assigned venue(s).
Provide or update regular progress, risk, and issue management reports in accordance with governance structure, reporting methodologies and cadence.
Lead all aspects of Technology services and equipment installation, testing, handover, operational support and decommissioning at the assigned venue(s). Oversee team progress while maintaining effective communication with stakeholders, dependency management and problem solving as plans evolve.
Be accountable for the tracking and management of deployed Technology assets.
Act as the point of contact within the venue to resolve Technology issues in cooperation with Partners and Service Providers. Maintain communication and manage the expectations of venue stakeholders. At Games Time, report to the TOC for critical issues and escalate those that can’t be solved at venue level.
Support the recruitment of Deputy and Assistant VTMs.
Coordinate team members and participate in relevant training.
Oversee the mobilization and welfare of the TEC team in the venue (food, access, breaks, etc.)
Due to the dynamic and changing nature of the demands and needs of event delivery, undertake other tasks and activities that may become necessary to fully deliver the Technology scope.