Venue Technology Manager - Legends Global Merchandise

ASM Global • Indianapolis, IN

4d • Onsite

About The Position

Reporting to the Legends Global Merchandise Venue Technology Director, the Venue Technology Manager is responsible for planning, deploying, and supporting point-of-sale (POS) systems and related technology for merchandise operations at major live events. This role ensures seamless technology execution for high-profile events such as the Indianapolis 500, College Football Playoff Championship, Daytona 500 and PGA events. The successful candidate will manage a team of event technicians, oversee POS configurations, and maintain operational readiness of systems before, during, and after events. This position requires strong technical knowledge, customer service skills, and the ability to thrive in a fast-paced environment with shifting priorities.

Requirements

• Bachelor’s degree or equivalent combination of education and related experience and/or training
• 3+ years of live event merchandise experience
• Strong experience with POS systems (i.e.. AtVenu, Retail Cloud, Square)
• Experience with Service Desk support (i.e.. ServiceNow)
• Experience with ERP systems (i.e.. Infor M3)
• Ability to manage across multiple competing priorities and time-sensitive initiatives
• Knowledge of networking, servers, telephony, and troubleshooting
• Hands-on experience with Windows 11 and tablets (Samsung/Apple)
• Knowledge of Mobile Device Management (MDM)
• ITIL knowledge or certification
• Proficiency in Microsoft Office
• Strong customer service, communication, and organizational skills
• Teamwork and cross departmental collaboration
• Consistently operates with high integrity using open and honest communication
• Ability to lift up to 50 lbs and work long hours, including weekends and holidays
• Up to 35% travel required

Responsibilities

• Lead, manage and optimize deployment of merchandise events technology staff to foster a culture of technical excellence, accountability, and continuous improvement
• Partner closely with operations to plan, deploy, support and break down POS terminals and associated hardware for special merchandise events
• Administer backend systems, create event configurations, and perform POS maintenance and upgrades.
• Provide Level 1 and Level 2 POS support; escalate issues as needed to internal teams or vendors
• Manage and optimize 3rd party vendor relationships that are key to venue technology, including point-of-sale vendors, RFID, loyalty & gift card providers, etc.
• Maintain event schedules and create ERP events for sales integration
• Oversee POS asset management, including inventory and lifecycle planning
• Document known issues and share solutions with IT teams; manage support tickets through the Legends Service Desk
• Produce regular reports highlighting successes, challenges, and proposed solutions
• Perform preventative maintenance and coordinate hardware replacements before, during, and after events
• Ensure all systems are operational and compliant with IT standards throughout event execution
• Perform additional related duties as required

Benefits

• Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees