Venue Services Assistant

City of Santa Monica•Santa Monica, CA

3d•Onsite

About The Position

Performs a wide variety of administrative support functions associated with venue services including clerical duties, sales and marketing support as well as special event rentals at the Annenberg Community Beach House, Civic Auditorium, and other venues throughout the City.

Requirements

Graduation from high school or the equivalent.
Three years of recent, paid work experience performing guest relations in the hospitality industry is required.
Experience must include heavy public contact.
Possession of a valid Class C driver license.

Nice To Haves

An Associate's degree (or 60 semester units at an accredited college or university) may substitute for one year of the required experience.
Experience coordinating events in a public or private community-oriented assembly facility is desirable.

Responsibilities

Assists an Event Coordinator and/or other staff in planning and coordinating the most complex events within the Division.
May assume responsibility for planning and coordinating less complex events, including those which are limited to one location, take place on one day, and require fewer administrative details.
Responds to client and patron inquiries and assists potential clients in achieving their desired event goals.
Conducts tours for prospective clients.
Assists in the implementation of marketing and sales strategies for City venues.
May prepare and compose a variety of written materials including proposals, permits, invoices, reports, scaled diagrams, brochures, calendars, event billing and cost estimates and other documents pertinent to venue services.
Files and maintains a variety of records, forms, documents, and correspondence.
Develops and maintains recordkeeping systems and performs data entry as assigned.
Coordinates with operations staff and confirms scheduling of events.
May serve as the liaison between the venue, client and patrons, and ensures compliance with terms of the contract, City policies and procedures, City, County and State fire and health regulations and safety codes while maintaining a high level of customer service.
Remains accessible during assigned events, responding to and resolving event problems or complaints from clients and patrons, maintaining a high level of customer service.
Receives and records guest/client complaints.
Assists the Sales and Marketing Coordinator in resolving client disputes and discrepancies.
Exercises technical and/or functional supervision of operations staff, as assigned.
Provides clerical support for supervisory and administrative staff.
Performs other related duties, as assigned.