Venue Sales & Events Manager

The Trustees of Reservations•Canton, MA

5d•$61,250 - $78,750•Hybrid

About The Position

The Trustees operates some of New England's most distinctive private event destinations, where historic estates, scenic landscapes, and cultural assets create memorable experiences for clients and guests. As a Venue Sales and Events Manager, you will drive revenue growth, deliver exceptional client experiences, and cultivate new business opportunities across a portfolio of premier event venues. Success in this role requires consultative sales expertise, relationship-building, strong event execution, and strategic partnership development. You will serve as an ambassador for The Trustees, helping transform event clients and guests into long-term visitors, supporters, members, and advocates. By creating meaningful experiences for clients and their guests, this role inspires appreciation for extraordinary landscapes and generates essential revenue that funds The Trustees' conservation and stewardship work.

Requirements

Demonstrated history of meeting or exceeding revenue and sales goals.
Proven ability to generate new business and build a strong sales pipeline.
Strong consultative selling, negotiation, and closing skills, with hospitality and service-oriented mindset.
Degree from an accredited college or university, or comparable experience.
5 to 9 years of sales and management in hospitality, preferably in cultural institutions
2+ years of self-managed experience in event services, meeting management, event coordination or planning.
Excellent organizational and event management skills; ability to initiate, plan, prioritize and oversee multiple events successfully.
Proven ability to work effectively as part of a team and independently.
Persuasive communicator, excellent interpersonal skills, and ability to foster client and vendor relationships.
Superior knowledge of event/meeting logistics including catering, audio/visual, strategic event layout, and general event operations/management.
Results and deadline driven with strong ability to work independently.
Positive, outgoing, and attentive demeanor, professional appearance, and consistently delivers high-impact customer service experience.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, with ability to learn a sales and venue management program.
Flexibility to adapt to a varied work schedule and event scheduling demands.
Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
A satisfactory criminal background (CORI) check.
Must be able to stand, walk, reach and bend for more than 50% of working hours.
Must be able to lift upwards of 40 pounds.

Nice To Haves

Familiarity with Tripleseat booking platform and Canva.
Past catering or venue sales experience at cultural institutions.
Understanding of sustainable practices for weddings and other events.

Responsibilities

Act as the main point of contact for all wedding and private event bookings at your venue, managing every step of the process including responding to initial inquiries, conducting tours, answering questions, closing on the booking for each event, and day-of coordination and management.
Own and achieve annual booking, revenue, profitability, and utilization goals for assigned venue(s).
Actively support lead generation and venue promotion by partnering with the exclusive caterer, photographers, planners, and industry professionals to increase awareness and drive new business.
Oversee event planning, coordination, and day-of execution for assigned events.
Collaborate with property staff for support of events and management of the events calendar, communicating event details clearly and accurately to all stakeholders.
Ensure adherence to Trustees policies, venue standards, historic preservation requirements, safety procedures, and operational expectations.
Manage venue timelines, logistics, staffing coordination, setup, execution, and post-event follow-up.
Supervise set-up and day-of operations for private events, including deliveries, wedding parties, all vendors, parking, and guest registration.
Coordinate with property staff to ensure that events are closed out following appropriate procedures.
Complete post-event evaluation of event success, and follow-up as needed with caterer, vendors and/or staff.
Serve as the primary client relationship manager throughout the sales and event lifecycle.
Act as a trusted advisor, providing expert recommendations and guidance from inquiry through event execution.
Provide direction and recommendations to clients, strategically presenting options appropriate for the event and venue.
Create outstanding experiences that generate positive reviews, referrals, and repeat business.
Maintain high standards of communication, responsiveness, professionalism, and service excellence.
Champion a One Trustees Portfolio approach by collaborating across venues and sharing qualified leads when another venue is a better fit.
Identify opportunities to connect event clients and guests to additional Trustees experiences, memberships, programs, retail offerings, and philanthropic initiatives.
Support development of ancillary revenue opportunities associated with private events, such as retail gifts.
Maintain accurate records within venue management systems.
Evaluate event success and identify opportunities for continuous improvement.
Coordinate with property team to ensure that event calendar is optimized and not in conflict with programming and other mission-related uses.
Perform other assigned tasks that support private event sales and execution and the mission of the organization.

Benefits

Sick time: 15 days per year
Vacation time: 20 days per year
Holidays: 12 observed holidays, 3 floating
Health Insurance: You are eligible to participate in the Trustees health insurance benefit via Blue Cross Blue Shield (BCBS). BCBS also offers additional benefits, such as fitness reimbursement and rewards for healthy habits.
Short-Term and Long-Term Disability Insurance
Massachusetts Paid Family Medical Leave
Life Insurance
401k with 5% match after 1 year of employment
Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.
Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.
Day of Wonder: Spend one workday per year to exploring a Trustees property
Day of Service: Spend one workday per year to helping with a project at a Trustees property