Venue Director I - Audio Visual, Event Technology

Pinnacle Live•Herndon, VA

3d•Onsite

About The Position

Build your career with Pinnacle Live while supporting world-class meetings, conventions, and special events at Hyatt Regency Dulles. Company Overview Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive. Job Summary The Venue Director I is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Requirements

High School Graduate or equivalent
Demonstrated experience aligning team members behind common goals
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Planning ability; able to prioritize
Strong Technical aptitude
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong team player orientation
Strong attention to detail
Professional appearance

Nice To Haves

Three (3) years’ management-level experience in the audio visual and/or hospitality industry preferred

Responsibilities

Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.
Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
Maintain inventory integrity ensuring quality, functionality, organization and availability
Attend hotel meetings as necessary
Maintain a working knowledge of industry trends, tools and innovations
Develop and maintain strong relationships with venue partners
Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
Ensure timely payment of all payables
Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle
Ensure timely payment of all payables and completion of all reporting
Effectively utilizes the Company’s sales cycle to maximize revenue and improve capture rate
Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them
Provide technical support for events as necessary
Delegate tasks effectively as required
Comply with all safety protocols and standard operating procedures
Other duties as assigned.
Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.