Vendor Support Coordinator

Aflac, Incorporated•Columbia, SC

2d•$50,000 - $60,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Columbia, SC for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

Requirements

Culturally sensitive and aware
Knowledge of personal computers and proficiency with prevalent software programs to perform analysis and organization of data in an informative and accurate format
Advanced knowledge of Aflac’s products and systems, procedures, policy data, benefit plans, company terminology, and the field force
Excellent interpersonal, communication, customer service, email, webinar, and telephone customer service skills to effectively interact with and build relationships with Aflac’s customers and associates
Good written and oral communication skills with the ability to give various types of presentations and motivate others to perform
Bachelor's Degree in Business Administration or a related field
0 - 2 years of job-related experience
Or an equivalent combination of education and experience

Nice To Haves

Insurance industry experience

Responsibilities

Under general supervision, coordinates activities with various internal departments to ensure effective and efficient resolution of a wide variety of processing inquiries and roadblocks; acts as a support contact for vendor needs; through leadership, acts as a liaison and facilitator with vendor and internal departments, coordinating activities to ensure effective and efficient ongoing issuance of new business; coordinates activities to resolve escalations
Discusses process flows with leadership/internal departments and identifies process bottlenecks; participates in peer reviews; provides input from the perspective of cross-departmental functions; coordinates various cross training on new processes based on vendor/partnership implementations; updates procedural manuals based on new process implementations or changes
Partners with Quality and Risk teams to ensure consistency of quality output; acts as the subject matter expert in meetings as needed, and makes recommendations for quality/service enhancements; supports business unit expectations of initiatives and projects
Participates in multiple process improvement efforts to define, measure, analyze and improve processes owned by various business units under general direction; participates in root cause analysis to recommend quality/service enhancements or other appropriate actions to improve productivity for the business units
Supports manager in facilitating communications with various internal departments and the vendor representative; keeps key stakeholders informed on the status of requests/issues; communicates with internal partners to ensure customer satisfaction and troubleshoot problems
Develops internal customer relationships through rapport-building, listening skills, engaging the customer and building trust; refers unusual or more complex situations to a supervisor or manager
Must have the ability to communicate clearly and effectively in a multi-cultural environment both verbally and in written correspondence
Performs other duties as required

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being