Appraisal Vendor Coordinator

NJM Insurance Group•Trenton, NJ

5d•Hybrid

About The Position

General Summary: A brief description of the main purpose for this position. The Appraisal Vendor Coordinator oversees and works with NJM shops to ensure processes are followed and customer issues are resolved. Hours: Monday to Friday- 8AM - 4:15PM Hybrid opportunity once training is complete Position can be filled within the West Trenton, Parsippany, or Hammonton NJM office. Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Serve as a liaison between various General Claims departments on repair processes Ensure NJM shops complete required processes to keep customers and NJM informed of repair status Provide updates to customers and Claims staff of status of repair escalations Document all issues into NJM’s Vendor Tracker Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops Recover reimbursements from NJM shops due to excess rental or corrective repairs needed Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit Perform Paint & Material calculations to resolve cost issues with shops Provide monthly report on shops not following required update process Complete arbitration responses on a monthly basis Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements. Familiar with CCC One Estimating platform Minimum 3 years repair shop or Auto Appraiser experience Strong communication skills Ability to prioritize workload High School Diploma or GED Preferred Qualifications: Experience with NJM’s Vendor Portal Compensation: Salary is commensurate with experience and credentials. Pay Range: $77,698-$90,252 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses. Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business. What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time. NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve. We have been named a Forbes America’s Best-in-State Employer for five consecutive years. Come join us! It’s time for you to make a difference on our remarkable team.

Requirements

Familiar with CCC One Estimating platform
Minimum 3 years repair shop or Auto Appraiser experience
Strong communication skills
Ability to prioritize workload
High School Diploma or GED

Nice To Haves

Experience with NJM’s Vendor Portal

Responsibilities

Serve as a liaison between various General Claims departments on repair processes
Ensure NJM shops complete required processes to keep customers and NJM informed of repair status
Provide updates to customers and Claims staff of status of repair escalations
Document all issues into NJM’s Vendor Tracker
Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops
Recover reimbursements from NJM shops due to excess rental or corrective repairs needed
Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction
Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit
Perform Paint & Material calculations to resolve cost issues with shops
Provide monthly report on shops not following required update process
Complete arbitration responses on a monthly basis