Vendor Relationship Representative

Lessen•Chicago, IL

3d•$18 - $19•Hybrid

About The Position

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessenâs technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystemâincluding investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Vendor Relationship Representative supports the Exteriors department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision. This is a full time, hybrid role with Monday, Tuesday, and Thursday in our Chicago office located at 130 E Randolph. You have the option to work remotely on Wednesday and Friday.

Requirements

Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
3+ years work experience

Nice To Haves

Account Management experience a plus

Responsibilities

Develop and maintain positive vendor relations to ensure superior customer satisfaction
Receive and handle customer calls and email requests for services
Manage the scheduling and completion of all services assigned by customers
Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
Identify, research and resolve customer issues using the companyâs web-based systems and databases
Source new vendors to perform required services, as needed
Resolve or escalate all disputes or un-satisfied service confirmations
Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
Enter information into our database and ensure consistency and accuracy
Be able to educate clients on the benefits of the Lessen service offering
Resolve most/all client and Affiliate issues without escalation
Remain on the queue and address all requests
Provide creative solutions to meet client needs and maximize value
Contribute to special projects and continuous improvement initiatives, as requested by Operationâs management or the client
Provide management with recommendations to changes in procedures, as needed