Vendor Relations Specialist

Aston Carter•Colwich, KS

3d•$18 - $18•Hybrid

About The Position

We are seeking a dedicated and detail-oriented Vendor Relations Specialist to join our team. This role involves assisting in managing vendor and client relationships to ensure timely and quality service delivery. The ideal candidate will have a strong focus on customer service, communication, and problem-solving in a dynamic environment.

Requirements

3 years of experience in customer service and order entry.
Proficient in Microsoft Office (Excel, Outlook, Word).
Strong communication proficiency, both oral and written.
Customer focus and team orientation.
Ability to multitask and solve problems.
Sense of urgency in a fast-paced environment.

Nice To Haves

Experience with Office 365, SharePoint, and CRM databases is a plus.
1–3 years of experience in the service industry, customer support, or telemarketing.
High school diploma or equivalent required; college degree or related experience preferred.
Excellent interpersonal skills, reliability, commitment, and teamwork.
Strong written and verbal communication skills.

Responsibilities

Assist the manager in addressing client inquiries and concerns, ensuring timely issue resolution and service delivery.
Follow up with contractors to ensure timely execution and closure of work orders as directed by the manager.
Utilize provided reporting to identify and escalate open work orders that are outside customer SLAs.
Follow up on completed work orders with contractors to ensure timely delivery of invoices and necessary backup documentation.
Audit final contractor invoice pricing to ensure compliance with contracted rates and client contracts.
Assist the manager in monitoring and assessing contractor performance.
Utilize technology platforms to document facilities management activities.
Oversee new provider setup, including data entry, training, and document collection.
Maintain accurate provider network data and monitor compliance by managing critical documents.
Prepare and deliver communications regarding system changes, enhancements, and policy updates.
Address provider inquiries and resolve issues related to performance, billing, payments, and technology.
Support Service Provider Managers with reporting, administrative, clerical, and technical tasks.
Manage help desk operations, shared inboxes, and provider portal functionality.
Collect and analyze data to evaluate network coverage and provider performance.