Vendor Operations Associate

Roche • South San Francisco, CA

2d • $83,900 - $155,700 • Hybrid

About The Position

As a Vendor Operations Associate within the Chief Marketing Office (CMO), you will serve as an operational backbone and strategic partner, managing end-to-end procurement, contracting, and vendor enablement. The role bridges Marketing Operations, Finance, Legal (CCS), and Procurement to ensure compliant execution and seamless collaboration with agency partners and healthcare providers. Your work supports execution, maintains compliance, and enables Marketing leads to focus on strategic priorities.

The role is based in South San Francisco and follows a hybrid schedule, with three days per week on campus. Relocation benefits are not available. The expected salary range for the primary location in California is $83,900–$155,700. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. The position qualifies for the benefits detailed in the linked benefits information.

Requirements

• A BS/BA degree or equivalent practical industry experience.
• 3–5 years of progressive experience in vendor contract management, procurement operations, or project administration.
• Ability to find innovative solutions to optimize workflows, uncover efficiencies, and eliminate operational roadblocks.
• Self-directed problem-solving skills, strong business acumen, and ability to make operational decisions independently while managing competing priorities with attention to detail.
• Proficiency with enterprise ERP or purchasing workflows such as MyBuy, SAP, or Ariba, and foundational accounting knowledge to manage multi-line invoicing and PO line structures.
• Strong cross-functional communication and relationship-building skills with internal leaders, external agencies, and vendors.
• Ability to handle sensitive and confidential information with discretion.
• Experience navigating enterprise collaboration systems and technical partner access setups, such as Google Workspace, Jira, monday.com, or document management tools.

Nice To Haves

• Vendor operations, procurement, or contracting experience in the biotechnology or pharmaceutical industry.
• Hands-on experience using Genentech's MyBuy system as a superuser, including processing self- and full-service contracts and change orders, and familiarity with FACT coding structures.
• Knowledge of onboarding vendors and suppliers in MyBuy, overseeing Fair Market Value (FMV) classification, and maintaining vendor profiles.
• Hands-on familiarity with pharmaceutical commercial tools and platforms such as Veeva, monday.com, Figma, EPP, and CIDM.
• Experience guiding and aligning international agency teams across global time zones.

Responsibilities

• Manage and execute end-to-end vendor and HCP Self-Service contracts, ensuring compliance and adherence to legal templates.
• Create, structure, route, and manage Purchase Orders (POs) in MyBuy, maintaining audit-ready documentation and financial accuracy.
• Advise business owner stakeholders and external agency partners on contracting approaches, delivery timelines, and resource plans.
• Serve as the primary operational super-user, managing vendor relations and resolving complex contracting, PO, and multi-line invoicing inquiries.
• Lead agency partner onboarding and technical system provisioning across enterprise tools including Jira, monday.com, Veeva, Workfront, and Google Workspace.
• Administer partner profile lifecycles and governance in the External Partner Portal (EPP) and Corporate Identity Management (CIDM) systems.
• Partner with Commercial and Corporate Services (CCS), Finance, and Procurement to re-engineer workflows, eliminate bottlenecks, and optimize Agency of Record (AOR) processes.
• Provide tactical procurement advisement during annual commercial campaign planning across key business units (CPO, CMO, DMO, DDA).

Benefits

• A discretionary annual bonus may be available based on individual and company performance.
• The position qualifies for the benefits detailed in the linked benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level