VENDOR OPERATIONS ADMINISTRATOR

Arizona Department of Administration • Phoenix, AZ

4d • $68,400 • Onsite

About The Position

The Arizona Department of Corrections Rehabilitation & Reentry (ADCRR) is seeking to fill the Vendor Operations Administrator position. This position is responsible for facilitating contract and vendor management activities across all agency projects. Key responsibilities include developing operational procedures and policies, serving as the project manager for multiple large, agency-wide initiatives, and managing agreements between ADCRR and external vendors. Organize, track, and report on vendor-related activities, including Service Level Agreements (SLAs), while managing day-to-day vendor communications and relationships. Additionally, this role will interface with Agency Business personnel to facilitate project implementation, change requests, and project privatization. Creates and analyzes vendor performance reports based on Key Performance Indicators (KPIs), partners with the Procurement Services Bureau on contract issues, and administers contract updates or amendments.

Requirements

• Principles and practices of administration with special reference to organization, management, and continuous improvement
• Change management
• Research strategies and tools
• Project management tools and best practices principles
• State government and department organizational structure
• Confidentiality
• Microsoft Office and the G-Suite/Workplace
• Building and maintaining interpersonal relationships
• Verbal and written communication
• Leading and motivating teams effectively and through positive communication techniques
• Basic project coordination
• Balancing and prioritizing tasks
• Working collaboratively in teams across program areas
• Synthesizing feedback and adjusting plans accordingly
• Working independently and proactively to resolve issues without much guidance
• Gathering of facts and information
• Effective time management
• Lift/carry 10 lbs.
• Push/pull 10 lbs.
• Walk/run 1 mile
• Respond promptly to customer and stakeholder needs
• Take a customer-centric approach to problem-solving
• Use time efficiently
• Be available consistently and promptly when working remotely
• Communicate activities and results as appropriate
• Demonstrate continuous effort to improve operations and streamline work processes
• Work under pressure while meeting deadlines
• Exhibit personal initiative
• Prioritize effectively

Nice To Haves

• Associate's degree plus 5 years of project experience and vendor management, coordination of vendor activities, administration of vendor contracts, and tiered support

Responsibilities

• Manages operations, open tasks, and vendor agreements
• Coordinates a portfolio of projects by communicating responsibilities and status, identifies risks, and promotes success through collaborative strategies to ensure timelines, budgets, and ADCRR priorities are met
• Develops, organizes, and maintains tracking systems, spreadsheets, and administration of vendor-tiered support, SLA's, and contracts
• Creates vendor performance reports
• Tracks vendor billings and disbursements
• Manages and tracks all vendor-related tickets and issues
• Facilitates the management, planning, implementation, and tracking of all vendors and contract-related activities
• Communicates and builds relationships with vendors/vendors representatives, and Agency Business unit personnel to effectively manage all support-related activities
• Researches, plans, convenes, facilitates, coaches, and manages projects to meet the needs of the Division and Department's high-priority initiatives
• Drives on State business, may involve traveling to off-site locations
• Performs other duties appropriate to the assignment

Benefits

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree